Dispatcher Position Available In Charleston, South Carolina

Dispatcher 4.7 4.7 out of 5 stars Charleston, SC LimRic is the place where you can bring your skills, ability, and purpose to life through the work that we do, creating a better business and a better world. You will work with not only some of the best and brightest minds in the industry but also brands that are loved to improve the lives of our consumers and the communities that we serve. Here at LimRic, we believe in providing our employees with the tools and resources necessary to be successful and efficient. From training and development in plumbing and other fields to employee-based compensation, we want you to not only learn and grow but have fun while doing it.

Who We Are:

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Charleston. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do:

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning.

The Big Task:

Provide premium customer service and efficiently dispatch technicians to demand and maintenance calls. Maximize every opportunity to ensure success of your department! Be the constant motivator for your technicians by providing support and encouragement even on the most challenging days.

Responsibilities:

Meet daily revenue goals by prioritizing the most urgent and profitable calls. Build meaningful relationships with the technicians you are dispatching. Match the right technician to every call regardless of geography. Openly communicate with the dispatch supervisor and service managers about strengths and opportunities within the service departments. Relay accurate information to technicians, ensuring proficient, quality customer experiences. Manage the whereabouts and needs of every technician in the field. Ensure daily minimum capacity for your department is met and relay deficits/overages to the service managers in order to formulate plans to meet the daily goals. Record the results of each service call and follow up as necessary. Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues and promoting the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. Update customers throughout the day on the technician’s progress and reschedule low priority calls as necessary. Sell/schedule estimates and communicate sold jobs and materials needed to the plumbing parts department. Participate in the on-call rotation. Other duties as assigned by management and supervisors.

Reports to:

Service Managers and Dispatch Supervisor All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type:

Full-time Pay:

$19.00 – $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Home time Monday to Friday Rotating weekends

Experience:

Dispatching:

1 year (Preferred)

Work Location:

In person