Waldrop Mechanical Services – Dispatcher Position Available In Greenville, South Carolina

Waldrop Mechanical Services – Dispatcher Waldrop Inc. dba Waldrop Mechanical 331 South Hammett Road, Greer, SC 29651 Overview The dispatcher plays a critical role in ensuring timely and efficient service by coordinating technician schedules and communicating with customers. This position is responsible for managing detailed records. The dispatcher serves as a key point of contact between the customer and field technicians, ensuring a high level of service and professionalism. Responsibilities Monitor and respond to voicemail messages and incoming calls promptly Dispatch technicians to service calls based on availability, location and priority Answer phones courteously and professionally, providing assurance to customers that their issue is a priority Proactively notify customers of technician delays or rescheduling needs; alert them when the technician is en route Ensure all calls are addressed from the dispatch list by the end of each business day Prepare and organize next-day service calls and printed call slips Schedule service agreement visits according to contract timelines and customer availability Maintain and update customer contract information in the system Track and log technician hours, including work time, vacation and personal time Assist with preparation of monthly and quarterly reports related to service performance Draft written correspondence as needed for internal and customer communications perform additional administrative and dispatch-related duties as assigned by management Qualifications High School diploma or GDE required Excellent verbal and written communication skills Strong multitasking and organizational abilities Professional demeanor with a customer-first mindset Proficient in Microsoft Office and capable of leaning internal systems Punctual and reliable attendance in accordance with company policy Work Environment & Expectations This position requires working in a fast-paced office environment with frequent phone and computer use. Success in this role involves maintaining composure under pressure, staying detailed-oriented, and contributing to a positive team dynamic.

Job Type:

Full-time Pay:

$17.91 – $18.76 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Schedule:

10 hour shift Day shift Monday to

Friday Experience:

Dispatching:

2 years (Required) Ability to

Commute:

Greer, SC 29651 (Required)

Work Location:

In person