Service Coordinator Position Available In Lexington, South Carolina

Service Coordinator Confidential Lexington, SC Job Details Full-time $14 – $16 an hour 2 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Microsoft Excel Customer service Microsoft Office High school diploma or GED Dispatching Plumbing industry experience (1-2 years) Plumbing HVAC Data entry Computer skills Plumbing industry experience (Less than 1 year) 1 year HVAC Certification Communication skills Entry level Full Job Description Job Summary We are looking for a motivated and detail-oriented Service Coordinator to join our team. This position is key to ensuring the timely and efficient dispatch of service technicians to job sites, while delivering outstanding customer service to our clients. As a vital part of our operations team, you will help uphold our reputation for reliability and quality service.

Duties:

Efficiently schedule and dispatch service technicians to job sites based on zip codes and areas of town Answer and manage incoming phone calls using headset/system; handle dispatch inquiries professionally Coordinate and assign add-on calls to the Plumbing or HVAC Manager for technician assignment Check in with technicians throughout the day to monitor schedules and make adjustments as needed Confirm all jobs are scheduled accurately and technicians are properly informed Customer Communication & Service Deliver exceptional customer service via phone, email, and text, ensuring all interactions are courteous and solution-focused Communicate proactively with customers regarding appointments, service updates, and follow-ups Conduct follow-up calls and handle estimate requests as needed Mail personalized thank-you cards to all new customers as part of our customer appreciation program Systems & Documentation Accurately enter and update customer and service information in ServiceTitan Maintain detailed records of service calls, job statuses, and customer communications Ensure all completed jobs are confirmed, invoiced, and emailed to customers by end of day Set up and track preventative maintenance (PM) appointments for Tankless flushes and HVAC installs Billing & Collections Process customer payments by phone (credit card) or in person from walk-in customers Perform weekly residential collections follow-up every Thursday via calls, emails, texts, or printed invoices Verify all invoices for completed jobs are billed and sent to customers in a timely manner Office Support Re-stock office supplies (e.g., water in fridge, snack basket), unload dishwasher, and support general office upkeep Collaborate with technicians and internal team members to support efficient and successful operations

Minimum Qualifications:

High school diploma or equivalent 1+ years of experience in customer service or dispatch Strong verbal and written communication skills Excellent organizational and multitasking abilities Proficiency in Microsoft Office and general computer applications Prior experience in dispatching and customer service Familiarity with plumbing or HVAC systems No license needed Service Titan is great but not required

Benefits:

Competitive hourly pay based on experience Career growth and development opportunities Comprehensive medical, dental, and vision insurance 401(k) with employer match (coming soon) Paid time off, sick days, and holidays Supportive and friendly work environment On call rotation with overtime + on-call bonus pay Family-like team values respect, reliability, professionalism

Job Type:

Full-time Pay:

$14.00 – $16.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Microsoft Office:

1 year (Preferred)

Plumbing/HVAC:

1 year (Preferred) Ability to

Commute:

Lexington, SC 29072 (Required)

Work Location:

In person