Dispatcher II Position Available In Richland, South Carolina

Dispatcher II Illinois Tool Works – 3.3

Columbia, SC Job Details Full-time Estimated:

$46.3K – $60.1K a year 6 hours ago Qualifications Mid-level Working with high schoolers High school diploma or GED Dispatching Associate’s degree

Full Job Description Job Description:

SUMMARY This positionis responsible forperforminga variety of duties associated withthe dispatching functionsto provide prompt and efficient service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer all incoming telephone service requests and record all pertinent information onCall Sheet (F-1675) or oncomputer. Dispatch calls, using the Call Sheet or computer to supply information needed by Service Tech, and fordetermining priorities to be assigned to service calls. Clear calls when complete service tickets are received from Service Techs. Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines. Check service tickets received from Service Techs for proper extensions and correctness, including checking for inspections due. Be responsible for filing (F-595) Service Tickets numerically. Type and/ormaintain Inspection List, Automatic Scale/Wrapper and General Line. Update andmaintain files (computer or manual) from the monthly active installation listchange notices. Maintain (F-1610) File of Equipment. This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services. If in a manual office, prepare Productivity Reports. This could includemaintaining a”No Charg” file formanagement’s reference when analyzing Productivity Reports. Assign service tickets to Service Techs. Transfer incomplete service calls, including all pertinent information, to the (F-1675) Call Sheet or assign proper statusin the computer for the following day. Perform other clerical functions, as necessary, such asassisting with tracking ofconsignment,assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc. Perform various job duties in the parts are, as needed. Train or cross train other employees asrequested. Interface with a Branch computer if available. Follow up on completed service calls to verify customer satisfaction and promote service contracts. Supervisory Responsibilities This position hasno supervisor responsibilities.

Thisindividual plansand arranges own work, referring only questionable cases to the supervisor.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or abilityrequired to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Work Experience High school diplomaor GEDorvocational training inoffice clerical functions. 3 years dispatching experience a plus Desired Education/Experience Vocational Training/Associate Degreeinbusiness administrationis preferred. Experiencewithin the service industry or fleetmanagementispreferred, but notrequired. Job —Specific Knowledge To perform this job successfully, the individual needs todemonstrate knowledge of these areas as they relate to the primary functions of the job.

COMPETENCIES

To perform the job successfully, an individual shoulddemonstrate the following competencies. Frequent contact with Branch employees. Constant contact with customers and other outsidepersonnel,requiring more than ordinary courtesy and tact toestablish and maintain good customer relations.

Confidential Data:

Occasionally work with confidential data where the effect of any disclosure may have an impact on the business

PHYSICAL DEMANDS& WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required to sit for prolonged periods of time Extensive periods of time on phone OT as required