Dispatcher Position Available In Davidson, Tennessee

Dispatcher Pioneer Heating, Cooling, & Plumbing Nashville, TN Job Details Full-time $20 – $25 an hour 20 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Qualifications No experience needed Microsoft Office Dispatching Conflict management Organizational skills Communication skills Entry level Time management

Full Job Description Overview:

Pioneer is looking to add Dispatchers to our

GROWING TEAM!

If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you! The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers’ homes quickly and efficiently along with scheduling appointments. Why join THIS team? Flexible Hours/ Friendly Work Environment Robust benefits package; health, dental, vision insurance, prescription Paid life insurance Matching 401K Paid Training Paid Time off Weekly pay Career Advancement opportunities Paid Holidays What YOU will do: Commitment to excellence in customer service and satisfaction with all Pioneer customers Representation of Pioneer in a professional manner during customer service interactions Initiate and maintain constant professional communication with customers and vendors throughout the service or repair process Create and maintain daily schedule for assigned service technicians Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system Update call logs after each phone call Assist other dispatchers with challenges they may be experiencing Build and create accurate estimates based on technicians’ notes Track estimates from initiation to completion of the project, resolve any issues impeding progress Adjust daily work schedule with proper technicians for emergency situations as they occur What you

NEED:

Preferred Service Titan operating software experience Not required Preferred working knowledge of Microsoft office Not required Ability to thrive in fast-paced environments and remain flexible to changing needs Excellent problem-solving, client-facing and conflict resolution skills Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous Previous experience in scheduling and dispatching in a home improvement, service or construction setting Excellent written and verbal communication skills with customers and co-workers Logistically sound scheduling experience Must be very well organized and have the ability to delegate and assign jobs appropriately.