Dispatcher Position Available In Hamilton, Tennessee
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Job Description
Dispatcher American Tow & Recovery, LLC Chattanooga, TN 37421
Job Title:
Towing Company Dispatcher Location:
Chattanooga, Tennessee Job Type:
Full-Time Reports To:
Operations Manager Job Summary:
We are seeking a reliable and organized Dispatcher to join our team. The dispatcher is responsible for receiving service calls, dispatching drivers, coordinating with roadside assistance providers, and ensuring prompt and professional response to customer needs. This role requires excellent communication, multitasking, and problem-solving skills.
Key Responsibilities:
Answer incoming calls from customers, roadside assistance networks, and law enforcement agencies. Gather and input accurate information regarding the location, type of service needed, and customer details. Dispatch tow truck drivers in the most efficient and timely manner using dispatch software or GPS systems. Monitor and coordinate the location and status of all active jobs. Communicate with drivers to relay job details, address issues, and provide real-time updates. Handle customer inquiries, complaints, or delays in a professional and courteous manner. Maintain clear and organized records of all calls, dispatches, and completed jobs. Communicate with repair shops, insurance companies, and impound lots as needed. Ensure compliance with DOT regulations and company safety policies.
Qualifications:
High school diploma or equivalent. Prior dispatching experience, preferably in towing, transportation, or emergency services is preferred. Strong communication skills (verbal and written). Proficient in dispatch software and GPS systems (e.g., Towbook, Tracker, etc.). Ability to multitask, prioritize, and make decisions under pressure. Flexibility to work evenings, weekends, or holidays, if required. Bilingual (English/Spanish) a plus.
Physical & Work Environment:
Primarily office-based work using phones, computers, and radio systems. Fast-paced environment; must be able to remain calm during emergency situations. May involve sitting for extended periods and occasional lifting of office supplies.
Job Type:
Full-time Schedule:
8 hour shift Monday to Friday On call Rotating weekends Weekends as needed
Work Location:
In person
