Dispatcher/ Breakdown Assistance Position Available In Hamilton, Tennessee

Dispatcher/ Breakdown Assistance U.S. Xpress Enterprises, Inc.

• 2.9 Chattanooga, TN Job Details $17.37
• $20.

44 an hour 1 day ago Benefits Profit sharing Stock options Paid parental leave Health savings account AD&D insurance Employee stock purchase plan Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Pet insurance Qualifications Bilingual Microsoft Excel Microsoft Outlook Customer service Call center Mid-level Microsoft Office High school diploma or GED Computer skills 1 year Communication skills Mechanical knowledge Negotiation Full Job Description Agent, I Xra Triage

CHATTANOOGA, TN

Wednesday-Saturday 730pm-600am Position open to remote:

No Grade:

HR08

Compensation Range:

17.37-20.44

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the

POWER OF U.S.

Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below! Medical, Dental, and Vision Basic/Supplemental Life Accidental Death/Dismemberment Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401k with

Employer Matching Contribution Employee Stock Purchase Plan Paid Parental Leave Short Term Incentive Program Employee Assistance Program Pet Insurance What You’ll Do:

Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners. Actions must be performed ensuring the safety of drivers, equipment, and related freight carried. Receive and address incoming calls via pre-defined call queues and satellite communications. [SL1] Review and address email messages and take appropriate actions. Access OEM websites to review action codes from units and take appropriate steps to resolution. Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues. Ensure all

DOT/FMCSA

Regulations, Local, State, and U.S. Xpress procedures and standards are followed. Document all occurrences handled using Cetaris Maintenance Software, AS400, and XPM. Obtain estimates and scrutinize repair costs; authorize repairs and work performed. Follow up for repair completion and payment. Ensure all Warranty parts are shipped and tagged to the appropriate terminal. Code all RCC and WO events appropriately. Perform other duties as assigned. Participate in 1 on 1 Coaching and Team Meetings [SL1]Moved this to

Skills What We’re Looking For:

Education High School Diploma, GED, or equivalent experience required. Technical Diploma from a credited Diesel Program preferred [SL1] Experience Minimum of 1-year call center and/or customer service experience required. Minimum of 1 year of mechanical experience required.[SL2] Previous experience with Cetaris & Microsoft Office, Excel, Outlook preferred. D.O.T. Certification/Comprehension preferred. OEM Certification preferred. Skills/Certifications Basic understanding of service center/shop environment and processes. Ability to ask probing questions based on mechanical triage to understand the issue. Basic knowledge of U.S. Geography helpful. Bilingual a plus. Negotiation Skills Critical Thinking Problem-Solving Multitask, ability to navigate through multiple systems & screens Bilingual a plus. Preferred Competencies Oral Comprehension & Expression

• Basic communication skills and common courtesy required; ability to exchange information effectively in a concise and logical way, and be sensitive to audience diversity. Computer Skills
• Basic computer skills required; Internet and applicable company-specific applications. Strong Customer & Personal Service
• knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services. Judgement/Decision Making
• considering the relative costs and benefits of potential actions to choose the most appropriate one. Attention to detail, clear and concise documentation skills. Active Learning
• understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening
• giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking
• using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Professionalism
• the ability to handle escalated situations while remaining professional. Team Player
• the ability to be receptive to feedback and collaborate with peers and leadership to achieve department goals. [SL1]If you really want this then specify college degree please [SL2] Work Environment / Physical Requirements
• Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. This role will remain open until it has been filled.

NA Work Location:

In person