Dispatcher Position Available In Sevier, Tennessee

Dispatcher Quality Plumbing, Heating, Cooling & Electrical

• 2.0 Kodak, TN Job Details Full-time $20
• $22 an hour 13 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer service Warehouse management system Administrative experience Dispatching Data entry Communication skills Entry level Full Job Description Join the Heartbeat of Our Operations Team at Quality Plumbing Electric Plumbing, Heating, Cooling, and Electrical!

At Quality Plumbing, Heating, Cooling, and Electrical, we’re more than just a home service company—we’re a team of good people dedicated to personal and professional growth, a “tackle-it” mentality, and a strong focus on family. We take pride in providing exceptional service to our community while creating a workplace where our employees thrive. Now, we’re looking for a skilled and motivated Dispatcher to join our operations team and help keep things running smoothly every single day. What We Do We’re home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, cooling, and electrical systems. Your Big Task You’ll be the connector—matching the right technician to the right job based on facts, priority, and performance. You’ll use tools like our Priority Matrix and Tech Batting Order to schedule jobs efficiently, ensuring every customer gets the service they need, exactly when they need it.

Key Responsibilities:

Handle inbound calls with friendliness, professionalism, and a problem-solving attitude. Scheduling Coordinate and dispatch service appointments using smart, strategic route-planning.

• Act as the go-between for customers and technicians—keeping both informed and in sync.

Create and track service orders, ensuring accuracy and timeliness. Smooth out scheduling hiccups and resolve customer issues with a smile. Monitor technician schedules and adjust as needed for real-time service needs. Ensure on-time job completion and follow up for customer satisfaction. Work hand-in-hand with operations and management to deliver seamless service. Keep accurate records and assist in performance reporting. Follow and promote all company safety and service protocols.

What you bring:

Prior experience in dispatching or customer service (bonus if it’s in plumbing, HVAC, or electrical!) Excellent verbal and written communication Strong organizational and multitasking skills A cool head and creative problem-solving ability Tech-savviness—familiar with scheduling software and office tools (Service Titan is a plus!) A team-first attitude and a true focus on the customer What We Offer Competitive pay: $20.00

• $22.00/hr Medical, Dental, Vision, Life Insurance, Short-Term Disability 401(k) with company match Training in new technology & integrated software systems A real family atmosphere where people support each other and grow together Company events, outings, and a team culture where lifelong friendships are built Our Core Values We Are Good People
• Kind, honest, and always striving to do the right thing Personal & Professional Growth
• We invest in our team and encourage learning Tackle It Mentality
• We face challenges head-on, with grit and confidence Family Focused
• We support one another like family, both at work and beyond.

Location:

405 Donovans Lane, Kodak, TN 37764 Ready to Join Us? If this sounds like you, we’d love to hear from you! Take a few minutes to explore more about us at www.quality-pm.com , or come visit us in person to apply. We are an Equal Opportunity Employer.

Job Type:

Full-time Schedule:

Monday to Friday | 8-hour shifts | Day shift

Work Location:

In person

Job Type:

Full-time Pay:

$20.00

• $22.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person