Fire Alarm Operator I Position Available In Shelby, Tennessee

Fire Alarm Operator I
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Memphis, Tennessee ▸1 additional location
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Fire Services
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Fire Services
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2400000139 ESSENTIAL

JOB FUNCTIONS

Works under the general supervision of a Watch Commander or other assigned supervisor in the Communications Service Center of Fire Services. Operates a telephone switchboard system including a Telmunications Device for the Deaf (TTY/TDD) system,puter-aided dispatch (CAD) system, paging system, video monitor and receiver, and radio console to provide dispatcher services and information to the public. Receives calls, interrogates callers, records information, and documents the nature of the call, location and time of call, description of emergency, and the phone number of the caller. Evaluates iing requests, emergencies, and/orplaints to determine and employ appropriate responses and actions. Researches geographical information to assist responding Fire Services employees in identifying the correct locations of reported incidents. Asks scripted Emergency Medical Dispatch (EMD) questions based on type of emergency and advises caller of appropriate medical actions to take until medical personnel arrive on the scene. Advises Fire Service personnel and the general public of Memphis Fire Department’s procedures, resources, and legal restrictions and dispatches appropriate personnel to incidents by radio transmission. Monitors and responds to radio transmissions to maintain current status of Fire Services personnel. Provides important information to Fire Services personnel and members of the public and maintains/updates various lists and electronic files to disseminate accurate and timely information as required upon request.

OTHER FUNCTIONS

1. Performs additional functions (essential or otherwise) which may be assigned. Must attend a 24-hour training course and pass a written exam to obtain certification as an Emergency Medical Dispatcher within three (3) months of employment unless already certified as an Emergency Medical Dispatcher. Must maintain certification by ​maintaining CPR certification, attending 24 hours of in-service continued dispatch education classes and pass a written exam every two (2) years, according to the International Academy of Emergency Dispatch (IAED) standards, as a condition of continued employment.

TYPICAL PHYSICAL DEMANDS

Requires the ability tomunicate clearly both verbally and in writing to effectively obtain and record information from callers. Requires the ability to perform multiple tasks simultaneously, including operation of a telephone switchboard, TTY/TDD telmunications system for the speech and hearing impaired, CAD system, radio console, paging system, video monitor and receiver, and power-fail transfer system to review information and monitor emergency events and the status of emergency units. Requires the ability to sit for extended periods of time.

TYPICAL WORKING CONDITIONS

Must be willing to work various shifts, holidays, weekends, and rotate days off. The dispatch area is a highly secured, enclosed area. Incumbents must remain at their assigned workstation for the duration of the shift and are not allowed to leave their station without a backup dispatcher and/or notifying a superior. Background noise from other calls may be distracting. Incumbents must also work with personnel from other Fire Division service centers. High school graduate or equivalent and must be able to type at least 35 words per minute and successfullyplete a battery of job-related tests as designated by Human Resources, in addition to a structured interview, an extensive background investigation, and aprehensive medical examination. Knowledge of the Memphis geographical area, training and/or experience working withputers, and CPR certification preferred.

Salary Progression Fire Alarm Operator I:

$37,503.96 yearly / $1,442.46 biweekly Fire Alarm Operator II (1-2 years): $54,103.14 yearly / $2,080.89 biweekly Fire Alarm Operator II (2-3 years): $58,112.34 yearly / $2,235.09 biweekly

Fire Alarm Operator III:

$63,357.32 yearly / $2,436.82 biweekly The City of Memphis ismitted to providing access and reasonable amodation in its services, programs, activities, and employment for individuals with disabilities. To request disability amodation in the application process, contact the Office of Talent Management at talent.managementmemphistn.

Division:

Fire Services

Service Center:

Fire Services Communications Additional Information

Posting Date:

Jun 13, 2025
Compensation

Minimum Salary:

US Dollar (USD) 44,036.98

Maximum Salary :

US Dollar (USD) 44,036.98

Pay Basis:

Yearly The City Charter requires that City Employees, with the exception of “first responders”, must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, “first responder” means paid, full-time law enforcement officers, firefighters, and emergency medical personnel. The City of Memphis ismitted to providing access and reasonable amodation in its services, programs, activities, and employment for individuals with disabilities.