Operations Manager-Crittenden, Lee & Phillips County County Position Available In Crittenden, Arkansas

Operations Manager-Crittenden, Lee & Phillips County County Pafford

EMS – 3.1

Marion, AR Job Details Estimated:

$58.3K – $71.8K a year 1 day ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Management Operations management Customer service 5 years Microsoft Office Master’s degree Bachelor’s degree Paramedic License Computer skills Senior level Associate’s degree Leadership Communication skills Full Job Description Pafford Medical Services is accepting applications from candidates for EMS Operations Manager for Crittenden County, Arkansas. Crittenden County following a competitive bidding process selected Pafford as the county wide provider of emergency medical services. Crittenden County, located in the Southeast region of of Arkansas is a fast growing community with multiple facilities. Pafford plans to select a proven leader in the next 45-60 days to direct EMS operations in coordination with County, City and Fire District leadership. Applicants should submit at a minimum: Online Application Through Applicant Stack Resume 3 Employment Related References 3

Personal References Minimum Requirements or Standards:

Masters Degree from an accredited institution of higher learning in management or healthcare related field, or Bachelors Degree and five (5) years of progressive work experience in healthcare or emergency services, or Associates Degree with seven (7) years of work experience in healthcare or emergency services management, or ten (10) years of progressive work experience in healthcare or emergency services with five (5) years in operational management. Must have an EMT-Paramedic license in good standing or extensive administrative and/ or executive level healthcare leadership experience. Experience with high performance EMS systems in suburban or urban markets preferred. Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives. Must possess and maintain certification for the following:

ICS 100, 200, 800, NIMS 700

; ICS 300 and 400 preferred. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Excellent computer proficiency (MS Office – Word, Excel and Outlook). Proficiency with ZOLL RescueNet, Fleetio, NinthBrain Suites, and related programs and applications preferred. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Essential Duties & Responsibilities:

Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in assigned region. Coordinates the delivery of exceptional emergency medical service treatment and care. • Reports to the Core Group on matters of operations, business development, governmental affairs. Maintains direct oversight and responsibility for the operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a, persistent, “mission ready” status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering. Directly manages schedule II and IV medications, ensures accountability, and performs medication reconciliation. Performs periodic operational and clinical audits as necessary. Performs personnel functions and acts as hiring manager for designated region. Ensures the maintenance and cleanliness of all facilities, vehicles and equipment. Prepares and submits various reports as required by local, state and federal government, oversees filing and maintenance of reports, records and other documents as necessary. Attends seminars, conferences, workshops, classes, lectures, etc. and reviews professional literature as appropriate to enhance and maintain knowledge of trends and developments within the industry. Oversees, guides, and mentors field operations supervisors and staff in the performance of their duties. Supports and promotes Pafford EMS culture throughout operation. Recommends budgetary needs for the operation and provides justification for the budgetary spending. Acts as Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies). Stays active and engaged in local emergency management planning committees and regional emergency management agencies. Develops and maintains positive relationships with key stakeholders (Mayor, Governmental Administrators, Healthcare Facility Administration, etc.). Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department. Administers disciplinary action as need in compliance with defined policies, procedures, and directives. Maintains strict compliance with all Pafford Policies & Procedures. Maintains strict compliance with all rules and regulations set forth by the state and federal programs. May perform related duties or task as assigned.

Interview & Selection Process:

Review of Application & Related Materials Submitted Telephone Interview & Screening Panel Interview Committee Recommendation Executive Team Selection