Watch Analyst Position Available In Wake, North Carolina

Watch Analyst State of North Carolina – Dept of Public Safety – 3.5 Wake County, NC Job Details Full-time $53,164 – $93,038 a year 10 hours ago Benefits Paid parental leave Health insurance Parental leave Loan forgiveness Retirement plan Qualifications Management CAD Customer service Military Mid-level Associate’s degree 2 years Full Job Description Description of Work Start your journey towards success! DPS Emergency Management is currently accepting applications for Watch Analyst! The primary job responsibility of the Watch Analyst (WA) includes the identification of emergency or disaster situations occurring throughout the State on a 24/7 basis. The WA initiates and monitors response activities involving any state resources based on interactions with Federal, State, Local and Private sector partners, and others within the Operations Section. The WA must evaluate situations, analyze essential elements of information, and coordinate the appropriate resources, ensuring that all disseminated information is complete and correct regarding potential, current or on-going emergencies and disaster situations to expedite proper Division-level response. The magnitude of the situation will dictate whether these actions are taken independently or are implemented during the activation of the State Emergency Response Team (SERT). Organizationally, this places the WA in a central position for the flow of information and decisions regarding events. The WA obtains and analyzes as much information about an event as possible and then makes decisions based on guidance from Tactical Operating Guidelines (TOGs) and previous experience. Because keen judgement is necessary to ensure an expedient response, the WA has been delegated the responsibility to expand or narrow these directives as the situation warrants. The WA receives minimum specific guidance from management on a daily basis but is expected to be able to brief management and/or senior State officials as situations dictate.

Position responsibilities include:

Working independently to interpret and implement policies, procedures and rules pertaining to emergency management. Gathering, analyzing, synthesizing, and disseminating key information and intelligence regarding significant events to Federal, State, and Local stakeholders. Developing and performing incident-specific planning for emergency events to anticipate potential Federal, State, and Local stakeholder unmet needs. Responding to requests for emergency and non-emergency assistance on an as-needed basis. Analyzing data received from a variety of sources to properly coordinate response activities and disseminate information regarding on-going events. Maintaining a current and up-to-date knowledge of departments, divisions, and sections within state government that can be called upon in response to an emergency or disaster situation. Assisting Senior Watch Analysts, supervisors, and division managers in formulating recommendations for responses to anticipated or actual emergencies, including incident-specific responses, revised staffing patterns, and identification of communication needs. Assess emergency and disaster situations and work in stressful situations for extended periods of time. Communicate efficiently and effectively in oral and written form. Establish and maintain effective working relationships. Conduct staff and management briefings and prepare and disseminate incident-based documentation to include situational reporting, incident summaries, resource statuses, etc., as necessary. Experience prioritizing multiple competing tasks and/or prioritizing workloads. This position requires shiftwork and may require overnight travel and extended hours during emergency operations. While shift assignments are generally fixed, shift assignments are based on seniority and operational needs within the section and are therefore subject to change at the discretion of the 24-Hour Watch Manager. All WAs are subject to extended shifts and short notice response in times of disaster and/or emergency shift coverage. About the NC Emergency Management (NCEM) 24-

Hour Watch:

The NCEM 24-Hour Watch is the State Warning Point and the communications center for the Division of Emergency Management. The Watch is established to provide the citizens of North Carolina and the Division of Emergency Management with efficient and effective communications during routine as well as pre- and post-disaster and to serve as the single point to gather, analyze, and disseminate information to federal, state, regional and/or local stakeholders of significant and/or hazardous situations that may or is impacting North Carolinians. The Watch provides daily operation coordination assistance including processing and distributing resource requests to the appropriate regional coordination centers, notifying command staff of specific requests, and ensuring tasks are completed accurately and within set time parameters. The Watch’s functionality expands during times of disaster and/or EOC Activation. Expanded functionality includes but is not limited to functioning as Mission Assignment Coordinators (MAC), providing assistance to local and regional partners regarding EAS and WEA activations, maintaining accurate response-related information (deployed asset movements and status), and other ancillary duties as indicated by EOC posture and direction. About the

Operations Section:

The primary mission of the Operations Section is to coordinate the delivery of assistance and services to local and tribal governments during emergencies and disasters. Additionally, the Operations Section is responsible for the coordination of response activities during implementation of the North Carolina Emergency Operations Plan including the identification, assignment and management of resources needed to accomplish incident objectives. During activations of the State Emergency Operations Center, the Operations Section provides overall incident management and support to State Emergency Response Team members. During daily operations, the Operations section provides incident management assistance and on-scene support to local governments by utilizing assigned resources, regional assets and brokering mutual aid. About North Carolina Emergency Management (NCEM): The mission of the North Carolina Division of Emergency Management is to enhance North Carolina’s resiliency through active collaboration, communication, and coordination of efficient and effective preparedness, response, recovery and mitigation of all natural and human-made hazards and threats. Knowledge, Skills and Abilities / Competencies DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience (E&E) are

REQUIRED

to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant’s [Resumes may be attached as a supplement to the application but are not a substitution for a complete application.] To qualify for this position, applicants must demonstrate ALL of the following

KSAs:

Experience working in a 911 Communications Center and/or related Emergency Communications Center (i.e. Military, Fire, EMS, Law Enforcement, Emergency Management etc.) Knowledge of public safety principles including the incident command structure Experience making critical, time-sensitive decisions under stressful/emergency conditions Experience providing customer service to the public and/or government agencies Experience operating a computer-aided dispatch (CAD) like system Experience operating a public safety radio equipment

Management Preferences :

These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences. Experience collecting, evaluating, and disseminating pertinent information regarding potential, current, or on-going emergencies and disasters to key stakeholders Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Associate degree from an appropriately accredited institution and two years of experience in public safety communications, or an equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job. Public Service Loan Forgiveness Program For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Transcripts Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university. Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education. International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members. Military Experience Applicants seeking Veteran’s Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge – Member 4 or Service 2 form) to the application. Applicants seeking

National Guard Preference:

o A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS). o A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22. The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the “National Standards to Prevent, Detect, and Respond to Prison Rape.” PREA Hiring and Promotion Prohibitions For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Elizabeth Gray at .

NOTE:

For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.