Supervisor Facilities Position Available In Fulton, Georgia

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You’ll see it in our commitment to our people, customers, and community. You’ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It’s all here and it’s exactly what going further is all about. Position Summary Leads a team in managing customer service interactions, processing building maintenance work orders, and generating reports. Oversees daily operations of the facilities management service center, ensuring efficiency, accountability, and high-quality service delivery. Major Tasks and Responsibilities Establishes and maintains the facilities management service desk and customer management system, continuously evaluating efficiency. Assigns and directs service tasks, monitors project and work order progress, and supervises team members to ensure timely completion. Manages the ticket queue and tracks key metrics to uphold service standards and operational efficiency. Leads technical training programs to enhance team skills and service capabilities. Develops, publishes, and distributes weekly analytics and monthly facilities management service reports. Maintains and updates the facilities management services intranet page to ensure accessibility and accuracy of information. Resolves service desk issues and implements process improvements to enhance productivity and customer service. Audits work quality and customer service performance to ensure alignment with departmental standards and efficiency goals. Qualifications Associate degree in computer science, information technology, or a related field. 2+ years of facilities, help desk, customer service, or related experience. Prior supervisory experience. Proficiency in Microsoft Office. Benefits At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. Make Your Move At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further. Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. With headquarters in Georgia, Saia LTL Freight operates across the U.S. and employs thousands of people nationwide. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico, Canada and Mexico. Through our three operating service groups-Saia LTL, LinkEx, and Saia Logistics Services-we provide complete transportation and logistics solutions. As a company, Saia is dedicated to providing every employee the opportunity and environment to continue to grow and contribute, individually and as part of a team.