Facility Reservations & Departmental Support Manager Position Available In Watauga, North Carolina

Facility Reservations & Departmental Support Manager
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Please see Special Instructions for more details.
Please attach required documents:
Cover Letter
Resume
List a minimum of 3 professional references in the application or attach a List of References with Information
Posting Details Work experience orcation that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience andcation on the application to ensure that you receive the appropriate credit toward qualification for this position. Position Summary Information Classification Title University Program Associate
Working Title Facility Reservations & Departmental Support Manager
Location Boone, NC
Job Category 5
Position Number 063371
Department Student Union – 335100
Minimum Qualifications Bachelor’s degree; or equivalentbination of training and experience. All degrees must be received from appropriately accredited institutions.

Special Note:

This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples ofpetencies are typical of the majority of positions, but may not be applicable to all positions. License/Certification Required Essential Job Functions The primary purpose of the position is to assist in the management of the reservation and event process for the Plemmons Student Union. This involves working with students, faculty, staff, & themunity as well as supervising and training 4-8 student staff. The position works with the team to coordinate all buildingmunications between more than 14,000 reserved functions yearly, events, and the operations staff. This position oversees the PSU TimeClock+ daily approvals as well as assists with the new employee onboarding program and integration into that system. Attend departmental meetings. Knowledge, Skills, & Abilities Required for this Position Positions in this banded classification are characterized by knowledge or skills particular to an area of specialization or process. Work requires specialized knowledge in the processing and application of information, documents and/or materials. The majority of time is allocated to tasks that involve several steps and require the selection of the most appropriate action within proral and operational guidelines. Work requires knowledge of program policies, prores and information systems in order tomunicate and process information. The range of duties includes, but is not limited to, verifying data, report writing, summarizing and reconciling information or financial data, records management, claims review and processing, data collection and analysis, research, inventory, personnel administration and fund collection or expenditures. The role is different from the Administrative Support Associate because fewer general office or administrative tasks are performed. Examples of the areas of specialization in this banded class include, but are not limited to, payroll, student services, accounting, medical records, statistical, and personnel. A college degree or abination ofcation and experience that results in a high level ofpetence in the desired skill areas andpetence withputer programs, with special emphasis on software programs such as Microsoft Office. Understanding of bookkeeping and/or basic accounting principles is necessary in fulfilling the position’s role of coordinating ticket sales for campus events. The position should demonstrate typing skills, in addition to having very goodposition and grammar skills. The person should also possess excellent interpersonalmunication skills. The person must be veryanized, pay careful attention to detail, and work well under pressure. A new employee should have a minimum of two year’s experience in a professional environment that emphasized customer relations, and bepetent in the use and instruction of office equipment andputer software programs. The length of on-the-job training for this position should be intensive for a period of one month and will cover one year before all work related situations can be mastered. Preferred Qualifications A college degree or abination ofcation and experience that results in a high level ofpetence in the desired skill areas andpetence withputer programs, with special emphasis on software programs such as Microsoft Office, TimeClockPlus, and 25Live (or equivalent scling system).
Be able to demonstrate both written and verbalmunication skills with emphasis on excellentposition and grammar skills.
Must be veryanized, pay careful attention to detail, and work well under pressure.
At least one year experience in a professional environment that emphasized customer relations, and bepetent in the use and instruction of office equipment andputer software programs is strongly preferred. Type of Position Permanent Full-Time
Staff/Non-Faculty Staff/Non-Faculty
Appointment Type 1.0
Work Scle/Hours Monday-Friday, 8:00am-5:00pm
•some nights and weekends may be required as needed Number of Hours Per Week 40
Number of Months Per Year 12
Mandatory Staff Yes
Physical Demands of Position Very minimal physical demands of the position. Overall Competency Level Journey
Salary Grade Equivalency Salary Range Anticipated Hiring Range $42,951-$44,000
Required Functional Competencies to Successfully Perform Job Duties.

Communication:

Ability to advise and consult with clients to ensure accuracy of themunication and understanding of the message. Ability to place messages in context with theanization’s broader business perspective.

Information/Records Administration:

Ability to develop and rmend new approaches to improve records and information management. Ability to evaluate and rmend changes to data collection and data presentation methods in response toplex requests. Ability to identify trends in information management and analysis, and discuss these with higher level staff. Ability to maintain awareness of current and emerging technologies which could improve the efficiency and effectiveness of data management with other business systems. Ability to make rmendations for improvement. Ability to develop HR tools applicable to assigned HR area(s).

Knowledge-Program:

Knowledge of state, federal, policy interpretations and precedents affecting program area(s), and unique situations. Ability to analyze and explain revisions, and implement initiatives. Ability to draft and rmend new prores. Operational knowledge and the ability to articulate the purpose of the program’sanization including its mission, services, clients and measures of business effectiveness in order to adapt processes, prores and activities to meet needs. Ability to identify, understand and provide possible resolutions for unique issues and problems that with broad impact and/or a broad range of client services. Ability to lead teams in the modification of processes using applicable technology web-based data systems and programs. Pay will bemensurate with applicantpetencies, budget, equity and market considerations. Posting Details Information Posting Date 04/07/2025
Closing Date 04/27/2025
Competency Level Statement If no applicants who meet the requiredpetencies, then management may consider other applicants at a lowerpetency level.
Special Instructions to Applicants Please attach required documents:
Cover Letter
Resume
List a minimum of 3 professional references in the application or attach a List of References with Information Search Chair Name Christopher Farthing
Search Chair Email farthingcrappstate
Applicant Pool Preference External (Post on the Web)
Departmental Information Quick Link appstate.peopleadmin/postings/50477
Posting Number 201502859P