Facilities Operations Manager, Public Spaces Position Available In Shelby, Tennessee

Facilities Operations Manager, Public Spaces 3.5 3.5 out of 5 stars Memphis, TN 38108 Operations Manager for

Public Spaces Pay:

$105K, plus annual performance incentive This position is ideal for someone with leadership experience in: parks/public spaces management, facilities operations, landscaping, hospitality/tourism. Block by Block is seeking to hire an Operations Manager to provide daily oversight for the Ambassador Program for the downtown Memphis . This role will manage the hospitality ambassador program. This position will require great client relation skills to not only manage daily program operations, but additionally deliver continual program improvements. We’re looking for someone with strong managerial skills, great work ethic, and someone who understands the importance of creating a great experience in Downtown Memphis and has experience interacting with the unhoused population. Specific daily responsibilities of the Operations Manager may include: Selection of candidates, and onboarding and training of all new Ambassadors. Our culture is very important to us and we need someone that will create a work family and not just a schedule. Continual adjustments to the deployment of resources to match changing needs. This includes resources of the “human kind.” Basically, redeploying according to daily needs or event schedules. Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what our Operation Managers do. We need an innovator to lead our teams and improve visitor experience in Downtown Memphis! Procurement and Inventory of supplies and equipment. It takes tools to get the job done quickly and efficiently. Handyman skills or working knowledge of how to maintain equipment is a plus. Reporting outcomes through a variety of reporting channels; (This means spreadsheets, Kronos Timekeeping, Budgets …you get the idea.) Hands-on working management in the field to provide coaching, mentoring, and continuous training on standard policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DO APPLY IF

YOU

LIKE TO HAVE FUN AND MAKE PEOPLE SMILE!

WE

ARE CUSTOMER SERVICE EXPERTS

that engage on a very high level with the general public so we need great personalities to lead our teams. A good sense of humor helps. You have solid work history and longevity of at least 5-7 years’ You have supervised a team of up 10+ person team. You enjoy working outside in all weather. Yes, all weather. You are a problem solver. Remember, we need innovators. You know what Quality Assurance means…This means exceeding client expectations, exceeding the Ambassadors expectations You have “a little dirt never hurt anybody” mindset. (You’re going to get dirty a lot) You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us) You have a “do what is right” mindset. Integrity is a must! You like a varied work schedule. Events will happen in this city. A manager will need to lead the team during event seasons.

DO NOT APPLY IF YOU

Tend to be indecisive and have trouble making quick, effective decisions. (We can’t hold your hands. You have to be strong.) If you are inflexible and can’t work outside of a

M-F, 9-5

position when necessary Do not like talking to people, love to make their day, or prefer to work alone. (This is not that job.) Like to sit at a desk and file papers all day, because this is not that job. Like to know exactly what your day will be like, because this is not that job. We are proud to offer the following benefits:

INSURANCE

Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

PAID TIME OFF

Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

OTHER:

401K Retirement Savings Plan

HOLIDAYS

•8 paid

VACATION

•Two weeks after one year of employment 401K•Eligible after one month of service

BIRTHDAY PAY

•After one year of service Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$105,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed

Experience:

Operations management: 10 years (Preferred) Ability to

Commute:

Memphis, TN 38108 (Preferred)

Work Location:

In person