Assistant General Manager Position Available In Chatham, Georgia

Assistant General Manager J&P Hospitality Management, LLC – 2.5 Garden City, GA Job Details Full-time $18 – $20 an hour 1 day ago Qualifications Mid-level Full Job Description Directs the work of other, inspects rooms, checks common areas, and maintains a well-organized and effective front desk operation. This is a hands-on and tactical position, meaning the AGM provides support where needed to ensure the best guest experience. This may include working any or all jobs at the property level. The AGM is most often the first representative of J&P Asset Management that guests meet when arriving at the property.

ESSENTIAL FUNCTIONS OF THE JOB

At all times when the General Manager is not present, the Assistant General Manager is responsible for communicating with all current and prospective guests and resolves all guest complaints. The AGM is required to monitor all finances at the front desk and assure cash drops and deposits are accurate and made timely. They close the office each assigned shift and closely follow cash and closing procedures. They are responsible to handle all guest incidents when on duty; specifically police activity, removal of guests, emergency medical care, fire and natural disasters. They check-in guests and act as point of contact for guest questions. The job includes ensuring guests are efficiently checked in and out, and assures every guest is checked into a rent ready room. Strictly enforces the Master Key policy. At the beginning of each shift, they meet with the general manager identify any issues that need to be resolved, and conduct a property walk. Throughout the shift they are responsible for the protection of property and persons at the hotel. Each AGM is responsible to open room status reports, complete welcome calls, review service requests for arrivals and answering guests’ questions at the start of their shift. They verify guest credit, and establish how the guest will pay for the accommodation, including handling credit applications with the home office. They coordinate with housekeeping or maintenance staff when guests report problems. They have the authority to call another employee to report to work to deal with an immediate guest challenge. They provide daily supervision to other staff, train and redirect them when needed. They plan the work and apportion work among employees on a daily basis. They make sure employees always wear PPE and follow safety rules. They interview applicants, and recommend for hire those they deem qualified. When needed they can conduct second interviews, complete new hire paperwork, and direct the orientation and training of new employees.