Assistant General Manager Position Available In Northampton, Pennsylvania

Assistant General Manager 2.5 2.5 out of 5 stars Northampton, PA 18067 Overview The Assistant General Manager will play a key role in overseeing daily operations and serving as a pivotal point of contact for customers. This position requires a strong focus on eCommerce strategies, planning activities, and problem-solving initiatives to enhance customer satisfaction and operational efficiency. The ideal candidate will harness their leadership skills to support the General Manager in achieving strategic goals while fostering a customer-centric environment. Responsibilities Assist the General Manager in daily operations, ensuring optimum efficiency and productivity. Develop and implement effective eCommerce strategies to drive sales and customer engagement. Analyze customer feedback and market trends to improve service offerings. Lead and mentor staff, promoting a culture of collaboration and excellence. Oversee inventory management to ensure availability of products while minimizing excess. Resolve customer inquiries and complaints promptly and effectively. Prepare and present regular performance reports to senior management. Training and managing warehouse staff. Managing inventory, equipment, and safety. Building and maintaining relationships with shipping carriers. Keeping products secure. Forecasting shipping volume and labor demand. Scaling operations as the business grows. Obsess Over Throughput and Operational Velocity Implement a Culture of Relentless Follow-Through Drive Tech Utilization — No Manual Workarounds Push Production Like a Factory Floor, Not a Back Office Zero Lag in Escalations and Decision-Making Mandate Weekly Data Reviews with Action Plans Expect 100% Readiness for Peak Periods Minimum Requirements Bachelor’s degree in Business Administration or related field 3+ years of experience in a management role, preferably in retail or eCommerce Proven track record of successful customer engagement strategies Strong analytical skills with a results-oriented mindset 5 YEARS

IN ECOM / DROPSHIP SETTING

Preferred Requirements Experience with CRM software and digital marketing tools Familiarity with supply chain management and logistics Previous experience in a customer-facing role Skills Strong leadership and team management abilities In-depth understanding of eCommerce platforms and strategies Excellent planning and organizational skills Exceptional problem-solving and critical-thinking skills Proficiency in data analysis and interpretation Superb communication and interpersonal skills Ability to manage multiple tasks and projects simultaneously