PSE Sales and Svcs/Distribution Associate Position Available In Tuscaloosa, Alabama

STD JOB DESCRIPTIONU.S.Postal ServicePSE SALES and

SVCS/DISTRIBUTION ASSOCIATE

(P4-06)

OCCUPATION CODE:

2395-0017

FUNCTIONAL PURPOSE:

Performs distribution and a variety of sales and customer support services for products. Maintains pleasant andeffective public relations with customers and others requiring a general familiarity with postal laws, regulations, andprocedures commonly used.

OPERATIONAL REQUIREMENTS

This position is to be used for non-career Postal Support Employee positions only.

DUTIES AND RESPONSIBILITIES

1. Performs any variety of sales and customer services at a retail window such as maintaining sufficientinventory of and selling stamps, stamped paper, other retail products, passport acceptance (where applicable)and other retail services;May use a computerized system, accepting and delivering packages and accountablemail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customerclaims and inquiries, and providing information to the public regarding postal regulations.2. Provides sales and customer service support by greeting customers and explaining store layout; determiningspecial interests and referring to sales and promotional programs; offers assistance in product selection;provides lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk(SSK) (where applicable), and/or using Mobile Point of Service (mPOS) to complete transactions (whereapplicable).3. Provides product and service information to customers, including informing customers regarding specialoffers; suggestive selling related merchandise; promoting products based on customer needs. Providesadditional information regarding product features and services.4. Handles and processes customer purchases and returns relating to products and services and may use apoint of sale system. Assists customers with transactions.5. Maintains appearance of retail lobby by setting up, arranging, and replenishing displays and merchandiseracks; ensures display and selling areas, work stations, and storage areas are presentable to customers.

Performs routine maintenance on SSKs and mPOS, including trouble shooting.6. Conducts product inventories by counting items on hand; attaches and removes security devices; accountsfor items on display; and verifies and records sales floor inventory and shrinkage. Brings inventorydiscrepancies and shrinkage reports to the attention of the appropriate supervisory presence.7. May verify presort and bulk mailings of all classifications computing and maintaining on a current basismailers’ credit balances.8. Checks and sets post office postage meters.9. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.10. May assign and clear accountable items and distribute mail as required.11. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on aknowledge of the distribution scheme established for the office, branch or station.12. Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledgeof current distribution schemes.13. May perform passport duties as assigned, including verification of identification and photograph,administering oath, reviewing application for completeness, affixing stamp or seal on application and ensuringall documents are stored securely and mailed promptly.14. May perform additional duties such as: maintain records of mails; face and cancel mail; make emergencycarrier relays; label and tie out mail for dispatch and other related duties for distribution.

SUPERVISION

Supervisor of unit to which assigned.

SELECTION METHOD

See Handbook EL-312, Chapter 2 – Selection Policies for Non-career Recruitment.

Doc Date:

09/28/2019

Occ Code:

2395-0017QUALIFICATIONSU.S.Postal ServicePSE SALES and

SVCS/DISTRIBUTION ASSOCIATE

(P4-06)

OCCUPATI N CODE:

2395-0017BARGAINING

UNIT QUALIFICATION STANDARD2395

_0017(2395-0017)PSE SALES and

SERV/DISTR ASSOCDOCUMENT DATE

September 28, 2019

FUNCTION:

Performs distribution and a variety of tasks to support sales of products and services. Maintains professional andeffective public relations with customers and others requiring familiarity with postal laws, regulations, and currentprocedures.

DESCRIPTION OF WORK

See the Standard Position Description for the Occupation Code given above.

REQUIREMENTS

421 SALES

AND SERVICES

(V3.9) –

Essential Scale:

Yes/No_

Qualification Proficiency:

Yes Computer Based Exam

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

This section is composed of Knowledge, Skills, Abilities (KSAs) that are required to satisfactorily perform the tasks ofthe position. Individuals must demonstrate that they possess a sufficient level of each KSA, to include at leastminimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Successfulcompletion of the applicable testing procedure(s) is sufficient to demonstrate at least minimum competency to performthese tasks satisfactorily. In certain circumstances, applicants demonstrate these levels by describing examples ofexperience, education, or training, any of which may be non-postal. Failure to demonstrate any KSA is disqualifying.1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as well as responding appropriately to changing conditions or unique customer or coworker situations. 2.Ability to communicate orally refers to expressing spoken ideas or facts clearly and logically when answeringquestions, giving instructions, and providing information. 3. Ability to perform basic mathematical computations refersto performing basic calculations such as addition, subtraction, multiplication, and division with whole numbers,fractions and decimals. 4. Ability to work independently refers to following either spoken or written instructions ordirections, multitasking and organizing time effectively to perform work assignments, either with or without directsupervision. 5. Ability to reference, comprehend and use information refers to gathering information from both oral andwritten sources, retaining it for future use, providing it in response to request (e.g., on forms, and using it to identify theappropriate course of action to resolve a situation based upon postal laws, regulations, and current procedures. 6.Demonstrating conscientiousness and initiative refers to taking care in performing work assignments and workingtoward task completion. 7. Ability to safely perform the duties common to the position.

EXAMINATION REQUIREMENTS

Applicants must successfully complete the Virtual Entry Assessment CS (477)TRAINING/EXAMINATION

REQUIREMENTS

Individuals who qualify and are selected under this standard will be required to complete prescribed trainingsatisfactorily to demonstrate possession, through testing and/or practical demonstration, each of the knowledge, skillsand abilities covered at the level required by the job. Failure to demonstrate any KSA is disqualifying. The followingKSAs are covered by this prescribed training:1. Ability to sell products and services includes providing timely and courteous customer service, persuasive selling tocustomer needs, providing product information, creating/maintaining an aesthetically pleasing retail environment andcompleting sales transactions. 2. Ability to interact with a variety of customers to gather information, evaluate serviceneeds and respond appropriately to unique customer situations. 3. Ability to identify and analyze problems bygathering information from both oral and written sources and dev