Warranty Supervisor Position Available In Broward, Florida

Warranty Supervisor
#

GEM-12388

Deerfield Beach, Florida, United States Company
Gemaire Distributors, LLC

Job Description Duties and Responsibilities:

Lead and Supervise Warranty Clerks Team:

Oversee and mentor a team of Warranty Clerks, ensuring efficient workflow, high performance, and professional development.

• Collaborate with

Operations Warranty Team:

Work closely with the Operations Warranty team to address and resolve open warranty claims promptly and effectively.

Track Credit Memos:

Accurately track and manage credit memos owed to Gemaire for warranty claims and vendor returns, ensuring timely processing and reconciliation.

Utilize Vendor Portals:

Efficiently use vendor portals to monitor, track, and follow up on open claims and returns, ensuring accurate and up-to-date records.

Issue Resolution:

Proactively troubleshoot and resolve any issues that arise during the warranty claims and returns process, maintaining smooth operations.

Monitor Claim Closure Rates:

Regularly monitor and analyze the successful closing rate of warranty claims and vendor returns, implementing improvements as necessary.

Vendor Communication:

Maintain clear and effective communication with vendors regarding the status of warranty claims and vendor returns, working collaboratively to resolve any open issues
promptly.

Support Sales Centers:

Provide comprehensive support to Sales Centers in addressing warranty
and vendor-related issues, ensuring swift and satisfactory resolutions. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications:

• A Bachelor’s degree in Business or a related field is preferred.
• Previous experience in accounts payable is highly desirable, demonstrating familiarity with financial processes and vendor management.
• Demonstrated excellence in customer service, with a strong ability to follow through on tasks and commitments.
• Proven supervisory or management experience, with a track record of successfully leading and motivating teams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to quickly learn new software tools.
• Strong capability to manage multiple tasks effectively in a dynamic and fast-paced work environment with competing priorities.

Education/Experience:

Bachelor’s degree in Business or a related field is preferred.

Work Environment Details:

Office Setting Hybrid Schedule, working 2 days minimum at the office/branch a week. Physical Demands 

Demand Frequency:

Sedentary

• Lifting 0-10 pounds Occasional
  Light Lifting
• 10-20 pounds Never
  Moderate Lifting
• 20 to 50 pounds Never
  Heavy Lifting
• 50 to 100 pounds Never
  Pulling/Pushing, Carrying Never
  Reaching or working above shoulder Never
  Walking Occasional
  Standing Occasional
  Sitting Constant
  Stooping Never
  Kneeling Never
  Repeated Bending Never
  Climbing Never
  Desk Work/Computer use/Telephone use Constant
  Operating a motor vehicle Never
  Operating a commercial vehicle Never
  Operating warehouse equipment, forklift, baseloid lift etc Never
  Other•Talk, Drive, visit customers etc.

Occasional EEO Statement:

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of
age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace
where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of
merit, qualifications and competence. And here is what you will need to be successful: The Warranty Supervisor manages the workflow within the Warranty and Service Department.

Hiring for these locations:

1525 NW 3rd Street, Deerfield Beach, Florida 33442, United States
Status
Full-Time