Logistics Coordinator (NSA) Position Available In Duval, Florida

Logistics Coordinator (NSA) 3.3 3.3 out of 5 stars 9485 Regency Square Blvd # 410, Jacksonville, FL 32225 The Logistics Coordinator is responsible for delivering a high level of customer service through effective communication, attention to detail, and strong organizational skills. This role coordinates all aspects of logistics operations for National Shipping’s customers, including booking shipments, coordinating dispatch and intermodal logistics, and managing equipment control. The Coordinator serves as the primary liaison between customers, trucking partners, terminals, and other vendors to ensure seamless cargo movement. Additional responsibilities include managing accessorial billing, processing vendor and customer invoices, resolving service issues, ensuring regulatory compliance, and contributing to process improvement initiatives.

Specific Essential Job Duties:

Coordinate end-to-end customer shipments, including booking creation, pickup and delivery arrangements, dispatching, and communication with truckers and terminals. Collaborate with terminal operators to manage load lists, perform reconciliations, and ensure accuracy of cargo loaded versus expected load plans. Monitor and manage intermodal shipments, ensuring smooth handoffs between modes of transport and resolving any logistical disruptions. Maintain accurate cargo tracking and tracing records, providing timely updates to internal and external stakeholders. Facilitate cargo release processes within the San Juan terminal system, ensuring compliance with port requirements and timely delivery. Serve as a key liaison between customers, truckers, terminals, railroads, and other vendors to coordinate logistics and resolve issues. Manage customer inquiries and service requests received via phone or shared email inbox with professionalism and urgency. Handle accounts receivable functions, including generating and issuing standalone invoices for assessorial charges not covered under standard freight or bill of lading rates (e.g., labor, equipment misuse); ensure accuracy and timely processing of customer charges. Manage equipment control functions, including usage tracking, billing for accessorial charges, and resolution of discrepancies. Review and process accounts payable invoices from trucking vendors and other service providers. Ensure compliance with all applicable government and regulatory requirements, including U.S. Customs procedures, Puerto Rico Hacienda tax filings, wharfage fees, and SED (Shipper’s Export Declaration) filings. Promote safe and secure cargo transport practices in accordance with local and federal laws. Maintain updated customer profiles in the back-office system to ensure accuracy in documentation and billing. Identify service exceptions, troubleshoot escalated issues, and implement timely resolutions. Provide input to management on process improvement initiatives and support departmental projects as needed. Perform other duties as assigned.

Qualifications Required:

High school diploma, GED, or equivalent required. Bilingual proficiency in English and Spanish required. Prior experience with logistics or shipping software; familiarity with CargoWise is a plus. Proficient in Microsoft Office applications, particularly Word and Excel; experience working with databases preferred. Strong analytical and problem-solving skills with the ability to understand and follow logical processes. Exceptional customer service and communication skills, with a courteous and professional demeanor. Highly organized and detail-oriented, with strong accuracy in data entry and time management. Ability to work independently with minimal supervision or collaboratively within a team environment. Demonstrated discretion and ability to handle confidential information with professionalism. Self-motivated, adaptable, and able to perform under pressure in a fast-paced environment. General administrative or clerical experience preferred, including mail, filing, and document handling. Must be flexible and adaptable to evolving responsibilities and technology, with a willingness to perform additional duties as assigned to support departmental needs.

Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal – with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking, standing, carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear and speak clearly using phone/headset to communicate with customers; be able to navigate, view and enter information into the computer. Must be able to work flexible shifts including evenings & weekends, on call as needed.