PSE SALES & SVCS/DISTRIBUTION ASSOCIATE – PENSACOLA FL NC12003891 Position Available In Escambia, Florida

$20.48
Per Hour
Position range in Florida $13.85•$27.30 Per hour

PSE SALES & SVCS/DISTRIBUTION ASSOCIATE

•PENSACOLA

FL NC12003891

United States Postal Service

Occupation:

Sales and Related Occupations

Location:

Pensacola, FL•32534
Positions available: 1
Job #:

NC12003891

Source:

United States Postal Service

Posted:

4/23/2025

Web Site:

www.usps.com

Job Type:

Full Time (30 Hours or More), Day Shift Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Functional PurposePerforms distribution and a variety of sales and customer support services for products. Maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures
commonly used.

DUTIES AND RESPONSIBILITIES 1.

Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and
selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services;May
use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and
domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the
public regarding postal regulations.
2. Provides sales and customer service support by greeting customers and explaining store layout; determining special
interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance
that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where applicable), and/or using
Mobile Point of Service (mPOS) to complete transactions (where applicable).
3. Provides product and service information to customers, including informing customers regarding special offers; suggestive
selling related merchandise; promoting products based on customer needs. Provides additional information regarding
product features and services.
4. Handles and processes customer purchases and returns relating to products and services and may use a point of sale
system. Assists customers with transactions.
5. Maintains appearance of retail lobby by setting up, arranging, and replenishing displays and merchandise racks; ensures
display and selling areas, work stations, and storage areas are presentable to customers. Performs routine maintenance on
SSKs and mPOS, including trouble shooting.
6. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on
display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to
the attention of the appropriate supervisory presence.
7. May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers’ credit
balances.
8. Checks and sets post office postage meters.
9. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
10. May assign and clear accountable items and distribute mail as required.
11. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the
distribution scheme established for the office, branch or station.
12. Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current
distribution schemes.
13. May perform passport duties as assigned, including verification of identification and photograph, administering oath,
reviewing application for completeness, affixing stamp or seal on application and ensuring all documents are stored securely
and mailed promptly.
14. May perform additional duties such as: maintain records of mails; face and cancel mail; make emergency carrier relays;
label and tie out mail for dispatch and other related duties for distribution. PSE SSDAs perform a variety of clerical duties in mail processing and retail/customer services to support day to day
operations. Duties are physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching.
PSEs may be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service
window selling postal products & services to customers. Applicants must be able to perform the duties of the position with or
without accommodation.

SUPERVISION

Supervisor of unit to which assigned. The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated
and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and
experience the following requirements:

Requirements1.

BARGAINING UNIT QUALIFICATION STANDARD 2395

_0017 (2395-0017)

PSE SALES & SERV/DISTR ASSOC DOCUMENT DATE

September 28, 2019

FUNCTION:

Performs distribution and a variety of tasks to support sales of products and services. Maintains professional and effective
public relations with customers and others requiring familiarity with postal laws, regulations, and current procedures.

DESCRIPTION OF WORK

See the Standard Position Description for the Occupation Code given above.

REQUIREMENTS

421 SALES

AND SERVICES

(V3.9)•

Essential Scale:

Yes/No_

Qualification Proficiency:

Yes Computer Based Exam

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

This section is composed of Knowledge, Skills, Abilities (KSAs) that are required to satisfactorily perform the tasks of the
position. Individuals must demonstrate that they possess a sufficient level of each KSA, to include at least minimum
competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Successful completion of the
applicable testing procedure(s) is sufficient to demonstrate at least minimum competency to perform these tasks
satisfactorily. In certain circumstances, applicants demonstrate these levels by describing examples of experience,
education, or training, any of which may be non-postal. Failure to demonstrate any KSA is disqualifying. 1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as
well as responding appropriately to changing conditions or unique customer or coworker situations. 2. Ability to communicate
orally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and
providing information. 3. Ability to perform basic mathematical computations refers to performing basic calculations such as
addition, subtraction, multiplication, and division with whole numbers, fractions and decimals. 4. Ability to work independently
refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform
work assignments, either with or without direct supervision. 5. Ability to reference, comprehend and use information refers to
gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g.,
on forms, and using it to identify the appropriate course of action to resolve a situation based upon postal laws, regulations,
and current procedures. 6. Demonstrating conscientiousness and initiative refers to taking care in performing work
assignments and working toward task completion. 7. Ability to safely perform the duties common to the position.

EXAMINATION REQUIREMENTS

Applicants must successfully complete the Virtual Entry Assessment CS (477)

TRAINING/EXAMINATION REQUIREMENTS

Individuals who qualify and are selected under this standard will be required to complete prescribed training satisfactorily to
demonstrate possession, through testing and/or practical demonstration, each of the knowledge, skills and abilities covered
at the level required by the Help for Employer Information. Opens a new window.