HVAC Truck Based Customer Support Coordinator Position Available In Hillsborough, Florida

Position Overview We are seeking a detail-oriented HVAC Customer Resource Coordinator to join our team. Reporting directly to the HVAC Branch Service Manager, this role provides vital administrative and operational support to our service department. Core Responsibilities Operations Support Coordinate with warehouse staff on inventory control, tools tracking, and materials management Oversee HVAC truck stock ordering and maintain fleet operations vehicle inventory Schedule and track semi-annual van inspections Process and manage RMAs, including documentation and parts return coordination Handle purchase orders and subcontractor agreements Perform vendor invoice reconciliation to ensure pricing alignment with contractual agreements Manage connected services tasks and reporting Customer Service & Support Serve as primary point of contact for customer inquiries and issue resolution Investigate and resolve invoicing disputes Maintain accurate customer account information in NxGen Manage new customer and vendor onboarding Process material orders for Service Requests and update status for invoicing Administrative Coordination

• Compile monthly safety reports Manage on-call scheduling and communications Coordinate organizational team meetings Office administration tasks Coordination for company outings Assist with monthly billing activities Handle assigned projects as needed Qualifications Required
• High school diploma or equivalent Strong organizational skills with exceptional attention to detail Proven ability to work independently Excellence in interpersonal communication with internal and external stakeholders Demonstrated capacity to manage multiple projects simultaneously Strategic prioritization skills with focus on business impact Preferred
• Proficiency in Microsoft 365 applications, particularly Excel Understanding of basic project accounting and costing principles Demonstrated track record of 3+ years in service industry operations or administrative support roles This onsite position offers an opportunity to play a crucial role in our HVAC service operations, requiring a blend of administrative expertise, customer service excellence, and operational support capabilities.

The ideal candidate will be highly organized, adaptable, and committed to maintaining efficient service operations. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls:

Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.