Order Processing Representative Position Available In Miami-Dade, Florida

Order Processing Representative 2.6 2.6 out of 5 stars Doral, FL 33172 JOB

DESCRIPTION

Order Processing Representative Department:

Customer Service Job Status:

Full Time FLSA Status:

Non-Exempt Reports To:

Director of Customer Service Work Schedule:

M-F 8:00am

• 5:00 pm

Positions Supervised:

N/A POSITION SUMMARY

Handles order fulfillment and related administrative tasks like entering, tracking, and shipping orders. Conducts regular audits of transaction details to ensure accuracy, customer service, and quality standards. Utilizes order tracking and CRM systems to process orders, maintain customer information, and monitor contracts/agreements. Coordinates with technical teams for system issues or updates. Responds to customer requests to expedite or correct orders and investigates transportation issues. Assists with process changes or system updates.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions General office duties, billing, EDI, filing, answering telephone calls, preparing shipping documents including but not limited to Bill of Lading, Airway Bill, Shipping Export Declaration, Customs 7512 Form. Hazmat if necessary, invoicing and record keeping per company and US Customs requirements. Process customer’s orders accurately and on a timely matter. Including but not limited to input in JD Edwards, shipping instructions, descriptions, case/pack, pricing, and gross profit. Maintain account files, ensuring they are costed and billed in accordance with company procedures provided by management. Contact client consolidators for bookings and/or over road transportation information. Handle shipments on all modes of transportation Air, Ocean, transport carrier to various regions. Asses order volume to request and confirm equipment needed/container request, Air shipment or transport carrier. As needed prepare cargo to ship abroad, planning shipment route. Monitoring shipment throughout transit to receipt at destination. Communicate with clients about documentation needed and work to provide it for destination clearance.ie. Country of origin on products, case/pack, weight. Must also communicate information about rates, shipping options, and timeline to clients and keep them appraised of progress of their shipments. (Requires communicating with carries and destinations regarding status of shipment.) The position requires participation in scheduled inventories, as needed. Overtime will be required.

EDUCATION AND WORK EXPERIENCE

High School Diploma or GED and 2 years of Freight Forwarding experience OR in related field OR a combination of experience and education. Bilingual (English/Spanish) required.

SKILLS AND ABILITIES

Word, Excel, Power Point, Outlook. Knowledge of Import/Export paperwork and Customs Documentation. Freight forwarding handling Ocean, Air, Road shipments. High level of Customer Service and organization skills. Excellent communication and interpersonal skills. Must be able to work independently. Ability to establish and maintain effective working relationships with others. Must have a positive attitude with excellent problem-solving skills. Ability to multi-task and problem-solve under stressful/high pace environment.

COMPUTER SKILLS

Computer, calculator, fax machine, telephone, copier, scanner.

PHYSICAL ABILITIES FOR JOBDESCRIPTION

Physical Abilities N O F C Lift/ Carry N O F C Stand 10 lbs or less Walk 11-20 lbs Sit 21-50 lbs Handling/Fingering 51-100 lbs Reach Outward Over 100 lbs Reach Above Shoulder Push / Pull N O F C Climb 12 lbs or less Crawl 13-25 lbs Squat or Kneel 26-40 lbs Bend 41-100 lbs N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0

• 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33%
• 66% of the time (2.5
• 5.

5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements Vision Sense of Sound Sense of Smell Sense of Taste Sense of Touch Ability to wear Personal Protective Equipment (PPE)

ESSENTIAL PERSONNEL

This function/position has been designated as “essential.” This means that when the Company is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the Company.

Job Type:

Full-time Pay:

$18.00

• $21.

66 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Overtime Ability to

Commute:

Doral, FL 33172 (Required) Ability to

Relocate:

Doral, FL 33172: Relocate before starting work (Required)

Work Location:

In person