Logistics Specialist Position Available In Orange, Florida

Objective:

This position is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution, communication through email and telephone with staff, Independent Contractors (ICs) and pickup and delivery contacts, and maintaining accurate data in each order tracked in CRM.

Responsibilities:

Manage execution of customer orders Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed Ensure orders are efficiently executed through ‘linking’ of multiple orders Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage Communicate timely by email, telephone, and CRM with staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communication, including uploading photos and scanned documents Create tasks and follow through to maintain accurate time-sensitive notes Ensure compliance with policies and procedures Ensure adherence to applicable DOT regulations and Federal, State, and Local laws In manager’s absence or through manager’s direction, calculate and offer flat fees on orders by emailing the bid sheet to all ICs Manage Storage Facility (where applicable), including managing the daily storage vehicle facility location, numbers of vehicles in and out of the storage facility, and verifying VIN and order information Check vehicles in and out, review vehicles and note damage and issues, take inventory of items left in vehicles, and move vehicles in and out of the lot Bring vehicles into a secure lot when drivers drop them off and stage them for drivers to pick up Account for all cars on the lot and ensure vehicles are starting and communicate issues to headquarters for resolution before reactivation

Skills & Qualifications:

High School Diploma•required At least 6 months experience in customer support, dispatch, inbound and outbound calls•inventory experience is a plus Comfortable working in a fast-paced office environment while multi-tasking, being detail-oriented, and sensitive to communicating accurate information (both verbal and written) Manage several concurrent projects with high attention to detail and accuracy Possess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness, and a sound work ethic Monitor and manage team dashboard and complete tasks to keep orders moving Demonstrate the ability to manage time effectively and follow through to completion Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements Strong Microsoft Office Excel, data entry, and CRM experience is preferred Strong communication skills (Written & Verbal), data entry, spreadsheets, call center, logistics, and scheduling coordination

Work Environment:

The position is fully onsite located in Orlando, FL Working hours are Monday•Friday, 8 AM•5 PM Fast-paced environment and requires effective communication and coordination with team members and independent contractors