Agency Relationship Manager Position Available In Fulton, Georgia

Agency Relationship Manager Crown Asset Management Duluth, GA 30096 • Hybrid work Our new Agency Relationship Manager will work on the Relationship Management team and provide support and manage performance for 8 to 10 collection agency partners. The Agency Relationship Manager will work closely with Data & Analytics to refine existing and employ new Key Performance Indicators. To be considered for this role, you should have five to seven years of supervisory experience within the debt collections or debt purchasing industries, specifically managing a Collection Agency Network, and have a strong desire and ability to influence, educate, and connect Collection Vendors to technology.

Job description includes:

Oversee relationships with CAM’s Agency collection vendors, focusing on maximizing recoveries, scorecard performance, and effective partnerships to meet or exceed internal performance goals. Indirectly manage support functions (e.g., audit, media, transaction teams), by resolving conflicts and aligning expectations through cross departmental collaboration. Monitor Agency adherence to operational procedures, compliance requirements, and CAM’s policies. Serve as a vendor advocate and trusted advisor, providing education on products, solutions and business practices to support vendor success. Drive vendor performance by leading discussions on high-impact factors, sharing best practices, and staying current on policies, procedure, and regulatory changes. Understand vendor goals and needs to align them with CAM’s solutions, ensuring consistent value delivery. Develop a deep understanding of performance metrics, scorecard methodologies, and data exchange processes between CAM and its vendors. Understand the data exchange processes and data collected by CAM and its various Collection Vendors.

Qualifications and Experience:

Ability to work in a fast-paced, highly complex, results-driven environment and readily adapt to changes. Ability to juggle multiple work efforts and quickly change direction, as needed. Ability to work independently with limited supervision. Proven experience and competency in collaborating across the organization to accomplish Internal A&C Goals that support CAM’s overall objectives and core values. Self-motivated, operates with a sense of urgency and strong attention to detail, deadline focused. Excellent organizational, written, and verbal communication skills and ability to converse with management at all levels, both internally and with CAM Collection Vendors. Maintain a positive, professional, and team-oriented attitude. Proficiency in Microsoft Office products. Openness to new ways of thinking and acquiring new skills. Thoughtful process of analyzing data and problem-solving to reach a well-reasoned solution. Partnering effectively to drive our culture and execute CAM’s goals and objectives.

Preferred Qualifications:

Bachelor’s Deree or above Collection industry experience

Work Environment:

A minimal physical effort such as sitting, standing, and walking. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Physical Demands:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Job Type:

Full-time Pay:

$60,000.00 – $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Education:

Bachelor’s (Required)

Experience:

Collections industry: 1 year (Required) Ability to

Commute:

Duluth, GA 30096 (Required)

Work Location:

Hybrid remote in Duluth, GA 30096