Air Logistics Aerospace Customer Care Specialist Position Available In Fulton, Georgia

Air Logistics Aerospace Customer Care Specialist Kuehne+Nagel – 3.5

Atlanta, GA Job Details Estimated:

$38K – $43.8K a year 1 day ago Benefits Health insurance Dental insurance Tuition reimbursement Employee discount Qualifications Logistics English Conflict management Freight Communication skills Entry level Under 1 year Full Job Description Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta site is looking for a new Air Logistics Aerospace Customer Care Specialist to join our Air Logistics team. Your Role The Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience, leading to consistent customer excellence and satisfaction. By regular and frequent direct interaction with our customers, the Customer Care Specialist will have a clear understanding of customer requirements and expectations, as well as their business developments. The Customer Care Specialist will with pro-active customer communication and problem resolution, and in parallel with engagement of relevant stakeholders, ensure that customer needs are met efficiently and effectively. Along with a strong focus on customer growth and maximizing profitability. Your Responsibilities With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence. Ensure consistent shipment monitoring and pro-active customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions. Ensure awareness of customer facing digital solutions and encourage usage by our customers. Participate in trainings, as needed, for up-to-date knowledge. When assigned to customer implementations, as either support or lead, bring active involvement and ensure participation by OCC/RCC/OM, as required. And participate in GCIM Scalable trainings. Manage and develop customer growth and stay on top of customer retention. Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products. And on-going GP analysis, as well as liaising with stakeholders responsible for procurement. Your Skills and Experiences Other Degree /

Diploma:

Freight Forwarding / Logistics BU /

FU:

Air Logistics 0 – 2 years Freight Forwarding /

Logistics:

0 – 2 years Knowledge and experience of freight forwarding, its processes and regulations Communication, problem and conflict resolution skills Strong collaboration and communication skills, with the ability to foster cross-team alignment. Ability to adapt to changes. Customer solutions orientation and conflict resolution. A constant drive for customer satisfaction in parallel with profitability maximization.

English:

Advanced Shift:

Monday-Friday / 8:00am – 5:00pm Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code] About Kuehne+Nagel With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies. As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

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