Sr. Manager, Collections Vendor Operations Position Available In Fulton, Georgia

Sr. Manager, Collections Vendor Operations (25000096)
Job Description
Sr. Manager, Collections Vendor Operations – (25000096)
Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement
  What to Expect
  The Sr.

Manager, Collections Vendor Operations will oversee outsourced collections vendors to ensure compliance with HCA guidelines. This role involves collaborating with internal teams to enhance operational performance, refining vendor performance dashboards, and addressing quality assurance gaps through targeted training. Key responsibilities include managing vendor relationships, optimizing collections strategies, and presenting analyses to senior management.
What You Will Do
1. Manage 1st party collection agencies and 3rd party post Charge-Off agencies

• Ensure day-to-day operational support is provided to Collection Vendors to ensure smooth and efficient operations.
• Build strong relationships with vendor management teams to foster a positive performance coaching culture and equip teams with appropriate training and development to deliver seamless customer experiences.
• Ensure issues between HCA and vendors are resolved in a timely manner.
• Ensure team resolves escalated issues in a timely manner and acts as the liaison between HCA and vendors.
• Ensure vendors are meeting all the contractual obligations and service-level agreements (SLAs) established in the vendor agreements
• Develop and maintain policy and procedures documentation for Collection Vendors
  2. Vendor Performance Oversight
• Lead the efforts with collections vendors to monitor key performance indicators and align results to support strategic goals developed by the collections strategy team.
• Develop and monitor performance dashboards to ensure strategic alignment, adnce to HCA policies and procedures and identify gaps in quality, compliance and training.
• Provide remediation process/documentation for QA/Compliance gaps and associated training needed.
• Lead weekly performance/quality review meetings.
• Provide reporting to collections leadership.

3. Support the development and execution of strategies in conjunction with the Collections Planning & Strategy team.
4. Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.
Qualifications
What You Will Bring

• Minimum 8 years progressive experience in a captive finance company, preferably in servicing, call center operations or back-office functions
• Experience in offshore vendor management, contracting, service level agreement adnce, and overall global support operations
• Minimum 3 years supervisory experience required
• Bachelor’s degree in business administration, Accounting, Economics, Finance, or related field, or equivalent work experience
• Excellent project management skills and demonstrated competency with research, analysis, and project leadership
• Proficient with project management and presentation software including PowerPoint, Visio, MS Project, Excel, Access, and Word
• Proven ability to implement coaching tools to drive performance
• Proven ability to lead, develop and coach team members
• Excellent oral and written communication skills, including the ability to explain complex long-range plans and effectively present to senior management
• Ability to apply knowledge in the financial services environment
• Strong process improvement skills with an advanced ability to conceptualize and design new methods for practical application
• Effectively manages and leads change
• Problem solving and critical thinking skills
• Strong interpersonal skill.
• High degree of subject matter expertise in financial services industry particularly as it relates to servicing operations
  Work Environment
  Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels.

Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anyw in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at .

Primary Location:

United States-Georgia-Atlanta

Work Locations:

Atlanta, GA 4100 Wildwood Pkwy Atlanta 30339

Job:

Operations Support

Job Type:

Regular

Overtime Status:

Exempt

Schedule:

Full-time

Minimum Salary:

$108,700.00

Maximum Salary:

$168,500.00

Job Posting:

Apr 18, 2025