Logistics Specialist I Position Available In Kennebec, Maine

Logistics Specialist I at WM in Augusta, Maine, United States Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Communicates with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. + Communicates with drivers using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. + Ensures driver progress by tracking driver movement in the field and being available to resolve any service issues + Handles fields incoming calls and e-mails from customer service and sales department + Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. + Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience +

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