Process Delivery Specialist Position Available In Durham, North Carolina

Process Delivery Specialist

RESEARCH TRIANGLE

PARK, North Carolina, United States
Consulting
Early Professional
Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your role and responsibilities
Working through calls from customers to resolve issues to collect outstanding accounts receivable where applicable. Providing a positive experience for the clients and customers associated with the assigned accounts. Meet assigned service level agreements with the client per the team’s identified goals. Has process knowledge and experience across the business processes supported for their clients; understands a client’s strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client’s core business processes. Prioritizes tasks and choosing methods.
Required education
Bachelor’s Degree
Preferred education
Bachelor’s Degree
Required technical and professional expertise
Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities. Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination. Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources. Recommends improvements to established procedures. Responsible for a variety of interrelated processes within well established procedures.
Preferred technical and professional experience
Analytical skills that will not only identify an issue, but will follow through until resolution.
Leadership skills that will allow for innovation and process improvements.
The ability to successfully learn new systems/applications.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE

@ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?