Ocean Imports Logistics Coordinator Position Available In Mecklenburg, North Carolina

Ocean Imports Logistics Coordinator
Charlotte, NC Description RemX is seeking and Ocean Imports Logistics Coordinator for a reputable organization in Charlotte, NC. You will be responsible for ensuring the accurate and timely movement of ocean freight shipments, to and from specific locations within the service standards agreed with the customer.

Responsibilities:

(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
Manage regular market updates and immediate support on market disruptions
Responsible for getting customer approval for accessorial charges in real time. Explore upsell opportunities with the Shipper / customers (involve Sales Team

• as applicable)
  Ensure that ocean export rate cards are filed with the FMC once the customer approves the rate card (if applicable).

Explore new business opportunities with existing SME customers (e.g. new trade lanes or LCL business)
Confirm all ocean freight rates are up to date before processing and obtain approval from customer or our destination offices.
Creating offer and pricing for solutions covering ocean freight services for current Customers through internal pricing and trade channels
Administrative activity of delivering quotations to potential and current Customers
Follow-up with potential and current Customers about quotations made
Request involvement of Sales Team for additional follow-up actions on quotations made
Maintain information and new business opportunities in Schenker’s CRM tool (SalesCloud) for relevant accounts for visibility purposes
Comply with internal requirements and KPIs defined for the CRM tool (SalesCloud)
Support new customer onboarding process
Update, maintain & execute customer SOP’s / guidelines
Support and attend occasional customer visits and QBR’s as required / directed by local Management
Actively participate in growth efforts planned by the Sales organization for specific market opportunities and focus area
Collaborate with various Trade Operating Centers to ensure shipments are booked, monitored, and scheduled for timely pickup profitability level as planned.
Promptly respond to customer’s emails, calls, inquiries on timely fashion
Proactively update customers on pending issues/concerns/inquiries
Participate in necessary trainings on skills/product knowledge/market updates/system and process updates
Identifies and acts on opportunities to increase revenue by offering additional services, or forwarding potential sales leads.
Assist with AR/billing issues for assigned accounts by working with TOC/billing team for resolutions

E Duties:

Ensure valid quotations are in place
Continuously obtain adequate shipping volume forecast information from Shipper and relay information to Operations Team and Destination Office
Receive customer booking and qualify booking request details against customer service agreement and current market conditions
Approve booking to origin office, provide correction instructions to booking as necessary
Facilitate communication between Customer, Shipper and Origin Export Team

• as applicable
  Handle continuous pre-shipment status through follow-up with origin office
  Measure Award vs Actual volume and understand the deviations
  Generate operational reporting for Customer
• as applicable
  Ensure compliance with Customer specific KPI’s
• as applicable
  Ensure sustainable retention and growth of existing SME customers in terms of volumes in line with annual targets set
  Provide alert for potential new business / or any existing business in jeopardy to management internally
  Resolution of formal customers claims and informal complaints
  Steer and organize sales activities for assigned, existing ‘SME’ accounts (as assigned by local Management)
  Initiate credit check for Shipper/Customer and follow up on credit issues with Finance Team Meet the requirements, email naeli.

arias@remx.com

Overview Base Pay:

23.00

• 25.

00

Other Pay:

Job Number:

1246387

Employee Type:

Contract

• perm opportunity

Manage Others:

No Travel:

Not Specified Paid Relocation:

Not Specified