Centralized Service Manager Position Available In Wake, North Carolina

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• Regular or Temporary:

• Regular

• Language Fluency:

• English (Required)

• Work Shift:

• 1st shift (United States of America)
• Please review the following job description:
• This role can work remote within Truist footprint.

Centralized Service Manager will ensure day-to-day oversight and management of assigned vendors who provide Truist Consumer Lending with outsourced services and applications. Facilitate the completion of vendor risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned vendors with the understanding of the Business units sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow Third-Party Risk Management Standards and Policies. Serve as a single point of supplier coordination and communication of activities and recommendations to management, Third-Party Risk Operations Function, and Supplier Service Management. Manage relationship within the business unit and with the vendor to improve risk, cost, quality, and ease of doing business across the business unit. Serves as the subject matter expert on both Third-Party Risk Management requirements and managed services. Responsibility may include managing medium to large/complex or high-risk relationships and projects without oversight. Drives process improvement initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Identify and manage vendor risks per the Third-Party Risk Management policy and guidelines. 2. Facilitate sourcing requests on behalf of the business unit, which may be spend in excess of $100mm. Assists with negotiations, and decision making in Contracts, Master Agreements, and/or Statement of Work. 3. Operate and deliver results in a highly matrixed, integrated environment. 4. Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the Supplier. 5. Establish measurable supplier performance metrics. 6. Engage with the Business to conduct ongoing monitoring responsibilities, business reviews with the Third Parties, and communicate overall relationship health and vendor performance. 7. Develop and effectively execute on vendor contingency and termination/transition plans. 8. Ensure contract compliance and proper invoicing for documented terms and conditions. 9. Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings. 10. Serve as vendor escalation point for vendor issues/risks. 11. Addresses actions required per Third-Party Risk Operating Function (TPROF) assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and Third-Party Risk Operating Function (TPROF). 12. Accountable to assist in providing audit responses (internal/external) related to scope of responsibility, in coordination with Third-Party Risk Operating Function (TPROF).

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. College degree or equivalent work experience. 2. Five years of experience in business functions or relevant experience in vendor management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent 3. Strong relationship management skills. 4. Presentation skills. 5. Strong communication skills, both written and verbal; experience communicating frequently with executive management. 6. Flexibility to adapt to the needs of various projects and cultures. 7. Vendor management and procurement experience 8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications:

1. Five years production support or service delivery, or management or banking operations and/or retail banking experience. 2. Mortgage or Consumer Lending Industry Experience. 3. Experience with management of third-party suppliers, onshore and offshore. 4. Experience with SAP Ariba, RSA Archer, and SharePoint

• General Description of Available Benefits for

Eligible Employees of Truist Financial Corporation:

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

• _Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._
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