Operations Vendor Manager ( B2B Service) Position Available In Bergen, New Jersey

Operations Vendor Manager ( B2B Service)

Harvey Nash Englewood Cliffs, NJ Title:

Operations Vendor Manager ( B2B Service)

Location:

Englewood Cliffs, NJ, USA Duration:

12 months

Top Skills:

Vendor Management, Expertise on Power Point & Excel, Strategic and Analytic Thinking We are seeking an experienced Vendor Manager with sharp analytical and stakeholder management skills to oversee and optimize our B2B Field Service network of third-party service providers and suppliers. This role reports to the Director of B2B Field Service Operation. Our service providers play a key role across the end-to-end customer journey, including contact center operations, technical support, logistics coordination, in home repairs, product exchanges/installations, and depot repair. This role is pivotal in ensuring service excellence, compliance, and operational efficiency across our vendor ecosystem. Role & Responsibilities Establish and maintain strong relationships with key vendors and stakeholders. Develop, implement and maintain vendor management policies and procedures to optimize vendor performance and ensure compliance with company standards. Ensure that the standard procedures are followed and that vendors meet or exceed their contractual obligations. Monitor and coordinate vendor performance reviews, audits, and assessments to ensure KPIS (key performance indicators) are maintained. Analyze vendor performance data to identify trends, cost-saving opportunities, and areas for improvement. Monitor and support the vendor selection process, including the development of RFPs (request for proposals), bid evaluation, and contract negotiation. Address and resolve any vendor-related issues or disputes in a timely and effective manner. Skills & Qualifications Bachelor’s Degree with 6+ years of directly related experience is required. o Vendor management, procurement, or supply chain operations. o Professional certifications in Supply Chain Management or Six Sigma are a plus. Master’s degree preferred. Experienced in contract negotiation, outsourcing strategies and vendor performance management. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent written and verbal communication skills with the ability to convey information clearly and professionally. Demonstrated ability to build effective relationships, influence stakeholder, and collaborate internally and externally and across all organizational levels. Ability to work independently and manage multiple projects simultaneously. Highly detail-oriented with strong organizational and time management skills. Proficient in Microsoft Office Suite (Excel, Power Point) and experienced with vendor management software and ERP systems (e.g., SAP). #

INDHB Job Type:

Contract Pay:

From $48.00 per hour

Benefits:

401(k) Health insurance

Schedule:

8 hour shift

Work Location:

In person