Operations Manager 5 (B2B Service Operations Vendor Manager) Position Available In Essex, New Jersey

Operations Manager 5 (B2B Service Operations Vendor Manager)

Job ID:

25-09601
Pay rate range – $45/hr. to $48/hr. on W2
Hybrid 4-1 / 9 am to 6 pm ET

Top Skills:

Vendor Management, Expertise on PowerPoint & Excel, Strategic and Analytic Thinking
We are seeking an experienced Vendor Manager with sharp analytical and stakeholder management skills to oversee and optimize our B2B Field Service network of third-party service providers and suppliers.
This role reports to the Director of B2B Field Service Operations. Our service providers play a key role across the end-to-end customer journey, including contact center operations, technical support, logistics coordination, in-home repairs, product exchanges/installations, and depot repair.
This role is pivotal in ensuring service excellence, compliance, and operational efficiency across our vendor ecosystem.
Role & Responsibilities

• Establish and maintain strong relationships with key vendors and stakeholders.
• Develop, implement, and maintain vendor management policies and procedures to optimize vendor performance and ensure compliance with company standards.
• Ensure that the standard procedures are followed and that vendors meet or exceed their contractual obligations.
• Monitor and coordinate vendor performance reviews, audits, and assessments to ensure KPIS (key performance indicators) are maintained.
• Analyze vendor performance data to identify trends, cost-saving opportunities, and areas for improvement.
• Monitor and support the vendor selection process, including the development of RFPs (request for proposals), bid evaluation, and contract negotiation.
• Address and resolve any vendor-related issues or disputes in a timely and effective manner.
  Skills & Qualifications
• A bachelor’s Degree with 6+ years of directly related experience is required.
  o Vendor management, procurement, or supply chain operations.
  o Professional certifications in Supply Chain Management or Six Sigma are a plus.
• Master’s degree preferred.
• Experienced in contract negotiation, outsourcing strategies, and vendor performance management.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent written and verbal communication skills with the ability to convey information clearly and professionally.
• Demonstrated ability to build effective relationships, influence stakeholders, and collaborate internally and externally and across all organizational levels.
• Ability to work independently and manage multiple projects simultaneously.
• Highly detail-oriented with strong organizational and time management skills.
• Proficient in Microsoft Office Suite (Excel, PowerPoint) and experienced with vendor management software and ERP systems (e.

g., SAP).