Customer Service and Logistics Associate Position Available In Knox, Tennessee

Customer Service and Logistics Associate Uster Technologies, Inc.

Knoxville, TN Job Details Full-time Estimated:

$43.8K – $54.5K a year 15 hours ago Qualifications Microsoft PowerPoint Microsoft Word Microsoft Excel Microsoft Outlook Inventory control Customer service Handling customer inquiries ERP systems Mid-level Microsoft Office Bachelor’s degree Attention to detail Accounting Associate’s degree 2 years Communication skills Full Job Description Uster Technologies, Inc. (a subsidiary of Toyota Industries Corporation) is the leading high technology instrument manufacturer of products for quality measurement and certification for the textile industry. Uster consistently brings outstanding and innovative new products to the market — this is possible thanks to dedicated team members who average more than 20 years of service . We currently have the following position available at our Knoxville, TN location: Sales and Service Support Associate Handles orders for customer spare parts (domestic) and processes warranty claims, billable service, maintenance contracts, and repairs. Performs various functions to assist Service operations such as tracking data and providing operational statistics as needed. Provides excellent customer service both externally and internally when communicating with customers.

Details of duties:

Ensures timely placement and maintenance of spart part orders on the company’s ERP system, which includes using correct order types, producing quotes, and preparing orders for shipping and billing. Coordinates all necessary steps to properly ship goods to final destination. Interacts with internal and external customers in a cooperative manner. Contacts the correct individual when problems arise to assist in successful resolution. Conducts the necessary research involving other departments to find any information required for the customer and to process the order. Issues credit notes and RMAs for the return of parts for credit or against warranty. Creates work orders for preventative maintenance contracts and monitors completion, closing the work orders as needed. Generates requested work orders for field service, monitoring cost and completes customer invoicing. Periodically sends out renewal quotations to customers for service contracts, follows-up on acceptance of the renewal proposals, updates ERP system, and bills accordingly. Processes shop repair orders by creating work orders, monitoring cost entry, requesting purchase orders from customers, and invoicing customers. Monitors and follows up on all past due accounts receivable related to service or domestic parts. Communicates status to Finance. May perform other finance-related duties as needed, including performing due diligence on new customers prior to set up in the ERP system. Provides excellent customer service when communicating with customers internally and externally. Works on a computer for extended periods of time.

Requirements:

Must be self-directed and motivated to prioritize and manage multiple tasks. Must possess strong attention to detail, including the ability to detect and correct anomalies in daily work to ensure completeness and accuracy. Must be a strong communicator with the ability to be empathetic to customers’ needs yet tactful in challenging situations. Must be a strong team-player with a willingness to take on tasks outside of regular duties should the need arise.

Education/Experience:

Associate’s Degree in a related field of study required, Bachelor’s degree is preferred. At least 2-3 years related experience in either accounting or customer service. Must have a strong working familiarity with Microsoft Office applications (Word, Excel, Power Point, and Outlook.) Experience with an integrated ERP system is strongly preferred.

AA/EOE M/F/D/V

Job Type:

Full-time Shift:

8 hour shift

Education:

Associate (Required)

Experience:

Accounting or Customer Service:

2 years (Preferred) ERP systems: 1 year (Preferred) Ability to

Commute:

Knoxville, TN (Required)

Work Location:

In person