Shipper Support Representative Position Available In Davidson, Tennessee

Customer Service Representative Job Description Our client’s Transportation Operations team is seeking a highly skilled and motivated Logistics Specialists to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a team in a huge growth area. An ideal candidate has experience in transportation and excellent customer service skills. He/she has the ability to coordinate between multiple parties to ensure high levels of customer service. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment. Responsibilities Continual, tactical communication and account management with external customers (Carriers, Vendors/Suppliers). Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. Review data and reports related to appointment and arrival times and the ability to make business decisions/process improvement based off of reported data. Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals and present these finding in a review. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in transportation operations. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Develop performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the tech teams who create and enhance the software systems and tools we use. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Essential Skills Logistics Customer service Operations Transportation Account specialist Account management Excel Third party Supply chain Routing Loads Additional Skills & Qualifications Transportation and Logistics experience is a plus but not needed. Must have customer service experience with deescalating and problem solving. Work Environment Training hours will be Monday to Friday from 8 am-4:30 pm for 2 weeks. After Training hours will be Monday to Friday 8 am-4:30 pm. This position is 100% in-office.