Process Operations Analyst Position Available In Madison, Alabama
Tallo's Job Summary: The Process Operations Analyst role at Summit 7 in Huntsville, AL involves optimizing business processes, enhancing operational performance, and improving end-user experiences. Responsibilities include analyzing workflows, collaborating with cross-functional teams, and driving operational excellence. Required qualifications include a degree in relevant fields or 5+ years of experience, proficiency in data analysis, and US citizenship. Preferred qualifications include Lean/Six Sigma experience and familiarity with financial modeling. Summit 7 Systems is hiring for this position.
Job Description
Process Operations Analyst 4.5 4.5 out of 5 stars 2 Parade Street NW, Huntsville, AL 35806
Position Title:
Process Operations Analyst Location:
Huntsville, AL (local candidates only please) Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects – it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you’re a person with life beyond work, that’s why we invest in meaningful health and welfare benefits such as: Excellent health/dental benefits from BCBS/Ameritas See into the future with our luxurious VSP vision benefits Prepare for the long-haul courtesy of our 401k with company matching Unlimited mobile phone plan 10 days’ vacation, 7 days sick time Bonuses and salary increase potential via our certifications plan We do cool work here, defying expectations by simply being who we are – each of us makes an impact. We are seeking a skilled and experienced engineering lead to join our team and play a critical role in ensuring the excellence of our technical support operations. You will play a pivotal role in enhancing our technical support capabilities, improving documentation, and collaborating closely with the engineering manager and other stakeholders to ensure seamless service delivery.
Job Summary:
We are seeking a Process Operations Analyst to drive efficiency, optimize business processes, and improve operational performance across product development, sales, and service delivery. This role will focus on quote-to-cash workflows, lead-to-cash processes, and enhancing both end-user and customer experiences. The ideal candidate possesses strong analytical skills, experience with cross-functional teams, and a passion for continuous improvement and operational excellence.
Key Responsibilities:
Analyze and optimize end-to-end business processes, including product development, sales, and service delivery. Improve quote-to-cash and lead-to-cash workflows, ensuring seamless transitions between departments. Identify inefficiencies in business workflows, recommending and implementing process improvements. Collaborate with cross-functional teams, including sales, finance, IT, and service delivery, to streamline operations and improve handoffs. Leverage Lean, Six Sigma, or other process improvement methodologies to drive operational excellence. Work closely with product development teams to align business needs with product roadmaps and lifecycle management. Develop and maintain process documentation, dashboards, and performance tracking tools to monitor efficiency. Partner with IT to identify automation opportunities that enhance process efficiency and scalability. Engage with business leadership stakeholders to align strategies and drive business transformation. Improve customer and end-user experiences by addressing pain points in service delivery operations. Monitor key business performance metrics, providing actionable insights and recommendations. Ensure compliance with internal policies, industry standards, and regulatory requirements. Support strategic initiatives by conducting market research, competitive analysis, and financial modeling. Assist in service delivery optimization, ensuring efficient execution of business services and alignment with customer expectations. Develop and maintain project tracking tools, workflows, and reporting structures to support project and service delivery excellence. Work closely with Enterprise IT to assist in the transformation and continuous improvement of business processes. Required Qualifications Bachelor’s degree in Business Administration, Operations Management, Operations Research, or a related field OR 5 years of experience in tandem with qualifications below. 5+ years of experience in business operations, process improvement, or service delivery roles. Strong understanding of sales to delivery processes, business workflow optimization, and operational efficiency. Proficiency in data analysis, process mapping, and performance measurement. Experience with CRM, ERP, and workflow automation tools (e.g., Salesforce, ServiceNow, NetSuite, Asana, Jira, Dynamics 365). Strong problem-solving, critical thinking, and process optimization skills. Excellent communication and collaboration abilities to engage with stakeholders across departments. Ability to manage multiple projects and initiatives in a fast-paced environment. US Citizenship is required.
Preferred Qualifications:
Experience with Lean, Six Sigma, or other process improvement methodologies. Familiarity with financial modeling and business case development. Prior experience working in technology-driven or service-oriented businesses. Knowledge of project management frameworks, such as Agile or PMP methodologies. Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
