Operations Analyst Position Available In Duval, Florida

Job Description:

Provide technical systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software, hardware developers and vendors. Proficient to work fairly independently on the most complex projects, and often on multiple phases. Working knowledge of business or function for which application or system is designed. Often responsible for the completion of a component of a project. Provides guidance and check the work of less experienced associates. IT degree preferred or substantially equivalent experience. Typically requires a minimum of 3-5 years of applicable experience.

PRIMARY RESPONSIBILITIES

Reviews and updates published interest rates throughout work week according to pre-determined calendar. Analyst is responsible for obtaining rate data and keying into system as well as analysis, research, and resolution of issues brought to attention by business or found during daily process. Accuracy in keying and awareness of irregularities or discrepancies is of utmost importance. Applications supported include web based and mainframe. Responsible for tracking issues by following documented process and procedures and meeting service level agreements. Works with a partner on a daily basis. Must accept and learn from constructive feedback. Working knowledge of basic banking/interest calculation, function for which application or system is designed and strong accuracy, analytical and reasoning skills. Analyst is responsible for assisting users to resolve system and business process questions and issues related to specific applications.

• Perform routine function of reviewing published rates, documenting, verifying data obtained, keying into loan system, reviewing and documenting all required rates managed for particular day.
• Ensures user sat by providing preventative maintenance, troubleshooting & quickly resolving routine problems.
• Excellent customer service & interpersonal skills with ability to build partnerships across all teams and levels.
• Strong written and verbal communication skills required (English).
• Ability to time manage, prioritize, multi-task and work independently, while displaying impeccable attention to detail.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.

ADDITIONAL SKILLS

Required Skills:

• Excellent customer service and interpersonal skills with demonstrated history of building partnerships across all teams and levels.
• A work history of clear and effective written and verbal communications in a professional environment.
• A work history that demonstrates a strong ability to manage, prioritize, multi-task and work independently.
• Prior work experience that required a consistent and impeccable attention to detail .
• Strong self-starter with excellent analytical and problem-solving skills.
• Prior work experience that required an increased awareness and exposure to basic technical principles, concepts and techniques.
• Must be able to exercise judgment within defined procedures and practices to determine appropriate action.
• Must be proficient in MS Excel. Must be able to create and edit basic mathematical formulas in Excel. Must be able to create and manipulate mid-level complexity tables. Must be able to copy and paste cells and have strong formatting skills within the application at minimum.
• Must be proficient in MS Word including the ability to insert tables in documents and editing documents at minimum.
• Must have prior work experience that demonstrates ability to document work actions.
• Must have basic mathematical acuity in the areas of addition, subtraction, multiplication, division, creating percentages, shifting percentages to decimal-point numbers, rounding.
• Must be able to easily navigate between online databases and websites

Desired Skills:

• Previous system application support knowledge and/or PC support experience is preferred
• Previous experience in Bank of America business or application team preferred
• A basic understanding of interest points and the implication to consumers when there is an interest point change.

OTHER REQUIREMENTS

Previous system application support knowledge and/or pc support experience preferred.

EXPERIENCE LEVEL

3-5+ years

Business Analyst Experience Shift:

1st shift (United States of America)

Hours Per Week:

40

Privacy Statement:

https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Diversity and Inclusion Each employee brings unique skills, background and opinions. We see diversity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency:

https://careers.bankofamerica.com/en-us/pay-transparency