Sales Operations Analyst – Renewals Position Available In Duval, Florida
Tallo's Job Summary: The Sales Operations Analyst - Renewals position at Intercontinental Exchange Holdings, Inc. in Jacksonville, FL offers a full-time role with an estimated salary range of $65.4K - $89.9K a year. This role requires 3+ years of experience in SaaS, strong organizational and communication skills, and proficiency in Salesforce. Responsibilities include managing the renewal process, negotiating contracts, retaining and increasing subscription revenue, and collaborating with various teams to develop renewal strategies.
Job Description
Sales Operations Analyst – Renewals Intercontinental Exchange Holdings, Inc. – 3.2
Jacksonville, FL Job Details Full-time Estimated:
$65.4K – $89.9K a year 1 hour ago Qualifications Salesforce Mid-level 3 years Organizational skills SaaS Account management Communication skills
Negotiation Full Job Description Overview:
Job Purpose As part of the Renewal Desk team, you will be responsible for managing the renewal process and acting as a point of contact for a variety of customer needs, ensuring customer retention and account growth. You will be reporting to the Manager, Commercial Operations – Renewal Desk, in our Business Operations organization at ICE Mortgage Technology. Responsibilities Own customer renewals from initiation to close, including quotation and negotiating contracts Retain and increase subscription revenue in existing customers Update renewal forecast on a weekly basis and report up to management Collaborate with Sales, Business Development, and Customer Success to develop strategies for upcoming renewals Communicate directly with customers to answer questions and address issues through different channels Strong level of urgency, organization, and prioritization skills Ensure accurate data and reporting in CRM High-level understanding of renewals across multiple product lines Knowledge and Experience 3+ years of experience in SaaS, in renewal account management Comfortable speaking with customers on all levels, from procurement to executives Great negotiation and communication skills. Detail and process oriented, with excellent organizational skills to manage a high volume of renewals per quarter Experience with Salesforce (Sales Cloud &CPQ) Must be self- motivated, goal-oriented Able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals Playing as a true team player, to collaborate cross-functionally in the customer’s best interests, from our accounting, support, product, success, legal and sales teams Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
