Business Operational Improvement Analyst Position Available In Miami-Dade, Florida

Business Operational Improvement Analyst Ampersand Miami, FL Job Details Full-time | Contract $81,902 – $87,451 a year 17 hours ago Benefits Work from home stipend Health insurance Dental insurance Vision insurance 401(k) matching Professional development assistance Referral program Qualifications Salesforce Service Cloud Salesforce Certification Relational databases Salesforce Mid-level Tableau Business consulting Databases SQL Salesforce Cloud Consulting project data gathering Tableau Certified Data Analyst Requirements gathering 2 years Communication skills AI applications Analytics IT consulting Full Job Description Who We Are At Ampersand, we leverage AI and analytics to solve real business challenges. Our consultants are innovative problem-solvers who thrive on transforming businesses through intelligent automation and agentic AI solutions. We combine deep technical expertise with business acumen to deliver outcomes that matter. Rooted in South Florida, we’re an innovative team that values authenticity and entrepreneurial spirit. We embrace ambiguity, lead with empathy, and aren’t afraid to push boundaries. Our strength lies in our diversity of thought and our commitment to doing what’s right for our clients. About the Role This is a 5-6 month contract-to-hire position with opportunity for full-time conversion. We are seeking a skilled Analyst with 2-3 years of hands-on Tableau experience and a formal Salesforce certification in Tableau CRM & Einstein Discovery to support a high-visibility CRM transformation initiative for an enterprise client. In this Business Operational Improvement Analyst role, you will partner closely with cross-functional teams to gather requirements, map workflows, track deliverables—and translate data into actionable insights via Tableau dashboards and reports.

How You’ll Contribute:

Requirements Gathering & Documentation Lead discovery sessions with product managers, Salesforce CRM teams, and business users Capture use cases, data sources, and acceptance criteria in a clear, consumable format Workflow Mapping & Process Analysis Analyze current-state processes to identify reporting touchpoints Produce process flows and data-lineage diagrams that guide dashboard design Dashboard Design & Development Build and maintain interactive Tableau workbooks (Tableau CRM & Einstein Discovery) Implement LOD expressions, parameter-driven filters, and optimized data extracts Data Validation & Quality Assurance Reconcile dashboard outputs against Salesforce and other source systems Troubleshoot and resolve data discrepancies in collaboration with data/CRM teams Deliverable Tracking & Stakeholder Communication Maintain a tracker for analytics deliverables and key milestones Present findings, recommendations, and training materials to project sponsors and end users

What You’ll Bring:

2-3 years of professional Tableau dashboard/report development Salesforce Certified Tableau CRM Certified Einstein Discovery Consultant Proven experience in requirements gathering, workflow mapping, and deliverable tracking Advanced Tableau skills: complex calculations, LOD expressions, parameterization Strong SQL skills for querying relational databases and optimizing extracts Excellent written and verbal communication; ability to distill complex analyses into business-friendly insights Preferred Skills & Experience Hands-on experience with Salesforce Sales Cloud and Service Cloud reporting Familiarity with customer journey mapping and segmentation techniques Knowledge of Tableau Server or Tableau Online administration and governance Prior consulting or client-facing analytics experience, especially in technology or real-estate sector Additional Requirements Alignment with core values: Integrity, Quality, Courage, Win-Win, and Optimism Must live in South Florida and be open to occasional time in person at our Aventura office and the client site in Miami Authorization for permanent employment in the

United States What You’ll Love About Us:

Contract Period (First 6 Months): Competitive hourly rate Flexible remote work arrangement Access to professional development resources Potential to grow into a full-time or leadership role

Upon Full-Time Conversion:

Comprehensive benefits package including health, vision, and dental insurance 401(k) with company match Team-member equity opportunities $1,000 WFH stipend to spend in your first year Annual career development stipend About Ampersand Ampersand is proud to be an equal-opportunity workplace. We value diversity and always treat all employees and job applicants based on merit, qualifications, personality, and talent. We do not discriminate on the basis of race, religion, ancestry, color, national origin, gender, sexual orientation, gender identity, age, citizenship, marital status, veteran status, or disability status.

Job Types:

Full-time, Contract Pay:

$81,902.00 – $87,451.00 per year

Benefits:

Professional development assistance Referral program

Schedule:

Monday to

Friday Location:

Miami, FL 33180 (Required)

Work Location:

Hybrid remote in Miami, FL 33180