OPS OPERATIONS ANALYST II – 65650330 Position Available In Pinellas, Florida

Requisition No:

 855134

Agency:

Elder Affairs

Working Title:

OPS OPERATIONS ANALYST II – 65650330

Pay Plan:

Temp

Position Number:

 65650330

Salary:

$15.00-$18.00

HOURLY Posting Closing Date:

06/24/2025 Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

CARES 5 •

OPEN COMPETITIVE

•POSITION

OVERVIEW AND RESPONSIBILITIES

This is a highly responsible position that provides comprehensive administrative support in a team environment.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $15.00 to $18.00, hourly.

DUTIES AND RESPONSIBILITIES

Duties and Responsibilities include but are not limited to the following: Inputs client information into the Client Information and Registration Tracking System (CIRTS) and maintains data files on Medicaid clients residing in the community or in nursing facilities. Procedures may involve storing, appending, modifying, extracting, collating and merging data from files to produce reports. Independently maintains production and quality control by reviewing documents for completeness and appropriateness prior to inputting and, rejecting and/or clarifying documents as needed. Compiles and analyzes data for administrative decisions. Contacts clients promptly to schedule assessments and arranges staff schedules equitably and efficiently. Initiates, receives and screens telephone calls in a professional and courteous manner, provides routine information, and routes calls appropriately. Provides general information to long-term care facilities, county agencies, hospitals, and other private providers in the community. May act as a liaison between the Central Office, Bureau of Information Technology (BIT), and the field office for the purpose of regular equipment maintenance and troubleshooting as well as inventory. Produces correspondence, memorandums, reports, in-house forms for staff, manuals, and other office documents from rough draft to final copy. Work is highly complex and often technical or medical in nature. Provides technical support to staff by preparing reports, logs, and correspondence. Sorts and date stamps incoming mail and faxes. Accurately routes information either physically or through approved electronic methods to the appropriate staff or case file, prepares case files, and prepares outgoing mail. Maintains CARES files using approved filing methods and the electronic file room instructions. Scans paper files and applies proper naming conventions. Prepares paper records for destruction after scanning to the electronic file room. Initiates/retains purchase requisitions for supplies, tracks purchase orders and billing receipts from vendors, and adheres to timely purchasing deadlines for in-house supplies and machine maintenance. Prepares travel forms accurately and timely according to current Department guidelines. Completes annual medical recertification process of SMMC Long-Term Care enrollees as assigned. Evaluates and recommends the appropriate Level of Care; participates as a member of an interdisciplinary staffing team for Level of Care determination. Review documentation received relevant to Level of Care and information on clients. Ensures timely and accurate data collection, reporting, follow-up with individuals and documentation in accordance with established CARES policies, procedures, and regulations as directed in the CARES Handbook. Inputs assessment data into Client Information & Registration Tracking System (CIRTS). Monitor and prioritize cases assigned through an annual recertification process; communicates with CARES Supervisor and relevant providers to ensure the appropriate Level of Care, program recommendation, and placement recommendation. Coordinates all special projects as assigned by the supervisor. Participates in disaster recovery efforts throughout the State of Florida. Performs other duties as assigned. Attendance is an essential function of this position.

KNOWLEDGE, SKILLS, AND ABILITIES

Possess strong written and oral communication skills, and uses correct grammar, punctuation, and spelling. Must be detail oriented and able to enter data accurately into a computerized system. Navigate multiple computer screens and applications. Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, OneDrive and SharePoint. Prepare clear, concise, and accurate records and other documentation in a logical format.
Knowledge of or ability to learn and apply knowledge of Level of Care rules and regulations, CARES policies and procedures, the aging process and the effects of chronic illness, community resources, as they relate to elders and adults with disabilities, ability to compile, organize, and analyze client information, ability to plan, organize, and coordinate work assignments.
Ability to demonstrate a professional and courteous demeanor to establish and maintain cooperative working relationships with the public and staff. Ability to follow written and oral directions and instructions. Ability to read, understand, and apply complicated and detailed regulations, policies, procedures, and programs governing the agency. Ability to communicate clearly with others to obtain and verify information concerning eligibility. Must be self-motivated. Willing and able to resolve any differences with management in a constructive manner and accept and abide by management’s direction and decisions. Ability to work in a large, open office environment. Ability to maintain confidentiality as required.

REQUIREMENTS

Must have a bachelor’s degree or higher from an accredited college or university with a major in a related field or a combination of education and professional experience totaling four (4) or more years in a related field.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including: Participation in state group insurance (must meet eligibility requirements•). For more details consult with People First at 877-562-7287 or go to: https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees
Participation in the Florida Deferred Compensation Plan (457b). (For additional details and online enrollment visit MyFloridaDeferredComp.com)
State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan)
Flexible Spending Accounts •Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

OUR ORGANIZATION AND MISSION

The Department is dedicated to promoting the well-being, safety, and independence of Florida’s seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE

Candidate Profile (application) must be complete in its entirety. Include supervisor names and phone numbers of all periods of employment.
Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement “See Resume” in place of entering work history.
Periods of employment should be entered with the most recent/current listed first.
If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
All documentation is due by the close of the vacancy announcement. If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.
If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency. The Department of Elder Affairs is an “older worker-friendly” employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are “older worker-friendly.” The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.