USA – Operations Analyst II Position Available In DeKalb, Georgia

USA – Operations Analyst II#25-60909
$30.12-$32.12 per hour
Atlanta, GA
All On-site Job Description
Description
Operations Analyst (Regional Recall Coordinator)

Location:

Can be 100% remote for duration of project; would prefer candidates in

EST or CST Summary:

The operations analyst (Regional Recall coordinator) will be responsible for facilitating the correction of medical devices for multiple recall projects. This position is customer facing. Specific duties are outlined below

Duties:

o Contact customer and notify customer of recall and go over detailed plan on remediation of affected pumps. This includes verifying number of total pumps as well as number of affected pumps at facility.
o Coordinate project logistics with multi-disciplinary teams including Nursing, Biomed, IT, and other key stakeholders
o Provide ongoing project communications between Sales, Field Project Manager & customer
o Supply customer with detail plan of recall along with replacement agreement form and loaner agreement to include but not limited to working with customer on designing a realistic timeline to replace affected pumps.
o Assist customer with any questions regarding loaner or replacement agreement form and or timelines for the correction of affected pumps.
o Assist local sales team and/or customer through the process
o Customize template project management deliverables (scope documents, milestone status reports, actions/issues lists, etc.) to specific customer needs
o Manage customer expectations for scope, time, cost, quality and customer satisfaction
o Submit documentation to recall team and insure FA owner receives the necessary information from the account.
o Work with Recall Project Manager and customer on shipping/Service Team timelines for field and service center corrections to the pumps including but not limited to any ground support that will be needed from the customer to assist with the remediation of pumps. This also may include working with customer on technique for downloading drug library.
o Ensure all resource requirements are met, including, but not limited to loaner pump delivery, accessory delivery, MDL requirements, vendor credentialing, etc to ensure safe and effective software update.
o Work with Recall Project Manager to schedule appropriate resources and timeline required at each facility with recall pumps in defined territory.
o Work with customer to ensure that the proper pumps get returned to Service Centers including correct number of pumps along with correct serial numbers.
o Follow up with customer on any remaining recall pumps that were unable to be found during onsite update to insure that those devices are sent in to depot for repair and returned to customer.
o Follow up with customer on any remaining loaner pumps that were unable to be found to insure that those devices are sent back. o Any other activity that is directly or indirectly related to the recall including but not limited to reviewing the field plan to check for accuracies and notify internal staff of any discrepancies that are found.

• May provide back up support for department assistant.
• Performs other duties as assigned.

III. QUALIFICATIONS, KNOWLEDGE AND SKILLS REQUIRED

• Must have strong oral, written, and interpersonal communication skills.
• Able to interface at all levels of customer and organization.
• Strong project leadership skills with ability to manage multiple projects establish processes and handle competing interests.
• Understanding of clinical environment, and technical staff (BioMed, and IT) in hospital and clinic settings preferred. Must understand and identify issues and be able to escalate as appropriate Demonstrated analytical, problem solving skills.
• Must have intermediate IT skills e.g. MS Office (Word, Excel, SharePoint)
• Bachelors degree or equivalent required
• Able to Sit and/or stand for extended periods of time.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans