Senior Manager, Process Improvement – Lead to Order Position Available In Fulton, Georgia

Senior Manager, Process Improvement

• Lead to Order
  locations
  Atlanta GA
  time type
  Full time
  posted on
  Posted 3 Days Ago
  time left to apply

End Date:

April 24, 2025 (4 days left to apply)
job requisition id

R202561627

Company
Cox Automotive

• USA
  Job Family Group
  Business Operations
  Job Profile
  Sr Manager, Business Process Design & Improvement
  Management Level
  Sr Manager
• People Leader
  Flexible Work Option Hybrid
• Ability to work remotely part of the week
  Travel %
  Yes, 5% of the time
  Work Shift
  Day
  Compensation
  Compensation includes a base salary of $108,800.00
• $181,400.

00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
Job Summary
The Senior Manager, Lead to Order (L2O) Process Owner is a critical leadership position that oversees the delivery and support for organizational process excellence. This position reports directly to Director

• Business Process Design & Improvement, Lead to Cash and serves as a business enablement partner by engaging business leaders within the company to anticipate organizational needs and drive strong decision making through implementation of process improvements/best practices, continuous improvement, metrics, and end-to-end process governance.

This position will be responsible for leading all aspects of Cox Automotive L2O process excellence. This position will focus on process centralization, standardization, and optimization across policies, process, data, reporting, systems security, compliance, and financial controls. This role will also support key strategic initiatives and will build a culture of continuous process improvement within the Cox Automotive (CAI) Lead to Order functions. The Lead to Order scope includes Lead Generation, Opportunity Management, Quote Management, Order Management and Reporting. This position will also help to meet Cox Automotive’s strategic goals by developing plans, driving objectives, collaborating with business stakeholders, and aligning appropriate resources. It will focus on performance for a team of 1-3 Continuous Process Improvement professionals, including embedding a culture of excellence and best-in-class customer experience.
The ideal candidate will have strong leadership, continuous process improvement, change management, governance, and communication experience in a global organization, with a track record leading a high performing team and implementing best practices.
Job Responsibilities
Process Excellence
Direct day-to-day activities of the CAI L2O process excellence function
Responsible for identifying best practices, efficiencies, and strategic methods to optimize people, process, and technology solutions across

CAI L2O O2C

functions
Define strategy, prioritize, plan, influence and drive execution of the strategic Operational Excellence initiatives to achieve financial, operational efficiency and client experience objectives. Break down complex work into well-defined workstreams.
Provide thought leadership, direction and prioritization of product and operational enhancements to drive client experience, operational efficiencies, and organizational transformation efforts. Lead benchmarking studies and competitive intelligence assessments across CAI L2O, including ongoing target setting
Build a metrics and performance management strategy and culture, driving measurable business results
Design and embed an approach to ongoing continuous process improvement, including an end-to-end process assessment strategy, as well as tactical resource and implementation planning and delivery approach
Accountable for all process standards: data, reporting, systems security, compliance, financial controls, change management and process excellence
Leadership & Organizational Development
Lead a team of 1-3 Continuous Process Improvement Sr. Analysts to support all of CAI L2O process excellence activities
Partner with internal stakeholders to drive governance and business partner relationships, including shared objectives for end-to-end process solutions
Develop and implement goals, policies, priorities, and procedures relating to all aspects of the group, in partnership with CAI L2O operations. Responsible for tracking and meeting those goals and ensuring adherence to those policies and procedures
Identify, govern, prioritize, and adjudicate technology enhancements, partnering with Technology to build and support the deployment of ongoing roadmap of solutions
Works with internal and external auditors annually and/or as needed based on their requests for information
Perform special projects as required
Qualifications
Bachelor’s degree in Business, Finance and/or Accounting or similar with 8+ years of related experience, MS degree and 6+ years of experience, or 12 years in lieu of a degree
8+ years of experience with continuous improvement, project management, and finance
3+ years’ experience in a management/leadership role
5+ years of accounting or finance experience required
Proven ability to influence and to collaborate at the highest levels of corporate management
Experience with continuous improvement and project management

• Six Sigma Green Belt and/or PMP a plus
  Experience driving organizational change
• including large scale transformation initiatives
  Proven track record in successfully leading high performing teams with tight deadlines and improving efficiencies
  Proven ability to deliver high levels of customer service
  Demonstrated financial analysis strength
  Experience in managing large-scale, high volume financial systems and multiple finance functions
  Experience within a Center of Excellence environment a plus
  Global experience in a multinational organization a plus
  Excellent oral and written communication is mandatory
  Competencies/Skills
  Strong leadership skills including demonstrated ability to coach and mentor
  Strong influencing skills and ability to work in a matrixed environment
  Excellent interpersonal and customer service skills
  Excellent organizational and analytical skills
  Ability to work effectively under pressure, and shift priorities quickly as required and rapidly adapt to changing environments
  Ability to understand business strategy and translate into effective tactical plans
  Excellent problem solving and prioritization skills with strong attention to detail
  Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems
  Strong computer skills and proficient use of Excel, Word, PowerPoint
  Strong knowledge of Oracle Financials
  Proven ability to work with all levels in the organization
  Some travel required (