NBC Control Operations Analyst Position Available In Kennebec, Maine

About the Team/Role WEX Health offers custody services to providers of Health Savings Accounts (HSAs) through the WEX Inc. Non-Bank Custodian (NBC). The role of an NBC Control Operations Analyst is to assist with identifying and mitigating risks and implementing corrective actions to ensure compliance with regulatory standards and internal policies. The NBC Control Operations Analyst is responsible for performing daily activities and functions related to HSA Custody services. How you’ll make an impact

DAILY OPERATIONS

Monitor reporting and review consumer accounts to ensure compliance with OFAC (Office of Foreign Assets and Control) sanctions Review documents to ensure compliance with the Consumer Identification Program (CIP) and notify partners of required action for accounts lacking proper consumer identification documentation. Handle processing of unclaimed property for abandoned HSA accounts, including reviewing accounts for eligibility, closing accounts, and preparing reports. Monitor reporting on consumer account balances and notify partners of overdrawn accounts

CUSTOMER SERVICE

Respond to partner-submitted tickets within service level agreement, maintaining best-in-class customer service Respond to consumer phone calls or emails regarding unclaimed property and the status of tax forms Maintain contact lists and send notifications to partners related to HSA control operations tasks

COLLABORATION & TEAM WORK

Coordinate with cross-functional teams as needed to complete control operations tasks Communicate with internal and external stakeholders regarding account opening or closing activities Foster a supportive team environment by participating in meetings, contributing to shared efforts, and being open to feedback

PROCESS IMPROVEMENT

Identify opportunities for process improvements Adopt new procedures and processes as instructed Complete other assigned tasks/projects Experience you’ll bring Bachelor’s Degree in business, finance, accounting or related field or minimum of 1 year experience working within a control function or close partnership with a control functions Some understanding of the Custody Services Business. Experience of working across multiple business areas and/or functions to deliver results Strong analytical and numeracy skills Attention to detail and ability to work accurately while still meeting deadlines Intermediate to advanced computer software literacy (word, excel, Power Point & Google Suites. Must be goal-oriented and have the ability to execute daily and weekly objectives. Ability to manage time effectively and prioritize tasks Strong customer service and leadership skills Effective oral and written communication skills Able to work effectively both alone and in a team setting Flexible/Adaptable to change Ability to maintain confidentiality Ability to multitask Self motivated The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Pay Range:

$53,000.00 – $70,000.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career – come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.