Operations Support Analyst 4913 Position Available In Harrison, Mississippi

Position:

Operations Support Data Analyst Department:

Operations Support Reports To:

Director – Operations Support and Special Projects SUMMARY Assists Operations through collecting, analyzing, and interpreting large sets of data related to branch/call center performance, member behavior, and operational metrics. This position must have a deep understanding of data visualization, reporting, and analysis.

ESSENTIAL FUNCTIONS

Design and develop interactive Power BI dashboards and reports to meet business needs Provide actionable insights to assist with decision-making and operational performance Develop and maintain performance dashboards, ensuring consistent tracking of key retail KPIs Monitor and analyze trends in retail operations to help identify opportunities for process improvements, cost savings, and revenue growth Conduct ad-hoc analysis as needed to support Retail Operations business initiatives, special projects, and operational needs Ensure the integrity, privacy, and security of data within the reporting and analysis process, complying with all relevant regulations and policies Serves as primary data liaison between Retail Operations and cross-functional departments This position requires in-depth knowledge of Power BI. Miscellaneous duties as assigned

KNOWLEDGE AND SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Equivalent to a bachelor’s degree in business,

Economics, Accounting or Statistics Experience and Other Requirements:

Strong analytical skills with the ability to interpret and present complex data in a clear and actionable manner. Experience working with large datasets, performing trend analysis, and generating insights Familiarity with SQL Server Integration Services (SSIS) Strong critical thinking and problem-solving skills Ability to work independently and collaboratively High level of accuracy and attention to detail when working with data Experience in the financial services industry, particularly in retail banking or credit union operations, is highly preferred Confidentiality and dependability required

Computer Skills:

Must be proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Certificates, Licenses and Registrations:

Preferred:

Power Bi (if not, certification within 6 months)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is occasionally required to lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive use of desktop computer is required. The noise level is that of a normal office environment.

DECLARATION

The human resources department retains the sole rights and discretion to make changes to this job description.