Professional, Quality Management Position Available In Lafayette, Mississippi

Make an impact with the power of your ideas Cotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem-serving industries ranging from real estate to public policy to retail-and counting. Together, we’re making the complex more seamless, more unified and more resilient to whatever the future may hold. Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.

Job Description:

Are you passionate about improving customer experiences through data-driven insights? We’re looking for a detail-oriented and collaborative Customer Experience Quality Analyst to join our Customer Experience Quality team. In this role, you will collaborate with customers and internal leadership to drive improvement projects. You’ll assess customer interactions, identify best practices and improvement opportunities, and help shape the future of our service delivery. What You’ll Do Conduct periodic quality reviews of loan processes to evaluate procedural accuracy. Develop and execute test scripts, document results, and identify trends and root causes of defects. Collaborate with internal teams and customers to drive quality improvement initiatives. Apply Lean Six Sigma tools and corrective actions to enhance process performance. Analyze data to uncover insights, recommend best practices, and close process gaps. Lead and coordinate cross-functional projects, ensuring timely communication and follow-through.

Job Qualifications:

What You Bring High school diploma or equivalent (college education may count toward experience). 2+ years of relevant experience in quality assurance or process improvement. Strong verbal and written communication skills for reporting and collaboration. Proficiency in Microsoft Office Suite and data tools (e.g., DB Viz). Exceptional attention to detail, organizational, and project management skills. Ability to manage multiple priorities independently and meet deadlines. Critical thinking and analytical mindset with a proactive approach to problem-solving. Familiarity with Lean Six Sigma and root cause analysis is a plus. #LI-RS1 Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Cotality is an Equal Opportunity employer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. Cotalitymaintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.