Operations Analyst-Ft. Bragg Grounds Maintenance Position Available In Cumberland, North Carolina

Operations Analyst-Ft. Bragg Grounds Maintenance 3.5 3.5 out of 5 stars Fort Bragg, NC 28307 Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Job Summary The Operations Analyst will provide critical support for Base Wide Grounds Maintenance Services at Fort Bragg. This role involves creating and maintaining spatial data, managing database systems, performing administrative tasks, and ensuring efficient workflow within the organization. The ideal candidate will have experience with ArcGIS, computerized maintenance management software, and possess strong organizational and problem-solving skills. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Develop and manage spatial data using ArcGIS software to support grounds maintenance activities, ensuring the accuracy and currency of spatial data for effective planning and execution. Oversee the functionality, data integrity, and user access controls of the Fort Bragg Grounds Computer Operated Maintenance Management Software (CMMS). Ensuring accurate data entry, efficient retrieval, and smooth workflow by implementing solutions within the CMMS. Manage and track work orders from initiation to completion, ensuring timely and accurate processing, and communicate with maintenance teams to prioritize and schedule tasks effectively. Handle administrative duties such as answering phones, managing filing systems, processing mail, scheduling appointments, providing basic customer service, and maintaining office records with proper documentation. Prepare and distribute regular reports on maintenance activities, work order status, and other relevant metrics, while analyzing data to identify trends, areas for improvement, and support decision-making processes. Additional Responsibilities Provide training and support to staff on the use of ArcGIS and CMMS software, assisting team members with troubleshooting and resolving technical issues. Conduct regular audits of data and processes to ensure accuracy and compliance with organizational standards, implementing quality control measures to maintain high standards of data integrity. Assist in the planning and coordination of special projects related to grounds maintenance, monitoring project timelines and deliverables to ensure projects stay on track. Liaise with vendors and contractors to ensure timely delivery of services and supplies, managing vendor relationships and negotiating contracts as needed. Track and report on budget expenditures related to grounds maintenance activities, assisting in budget planning and forecasting to ensure financial efficiency. Ensure all activities comply with safety regulations and standards, promoting a safe working environment by conducting safety training and inspections. Perform other responsibilities as assigned.

Qualifications:

Education, Experience, and Certification(s) Bachelor’s degree in a related field (e.g., Geography, Information Systems, Business Administration) or 4 years of equivalent experience – Preferred.

Experience:

Minimum of 2 years of GIS experience – Preferred. Advanced knowledge of MS Office Suite preferred. Required to be able to drive company vehicles. Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR). Knowledge, Skills, and Abilities Proficiency in ArcGIS and computerized maintenance management software. Strong organizational, analytical, and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. Experience with data entry and database management. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, talk, and hear. The employee will need to walk within an office setting. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Work Environment The Operations Analyst will primarily work in an office environment with occasional field visits, requiring the ability to handle light to moderate physical tasks and adapt to both indoor and outdoor settings. While in the ServiceSource office setting, the work environment is usually quiet. While working outside conducting field visits the noise level and weather/temperature conditions may vary. What We Offer – for

Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features: Health coverage for you and your family through Medical, Dental, and Vision plans. Financial protection with 100% company paid Disability, Life, Accidental Death and Dismemberment insurance. A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company. We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information