Operations Productivity Improvement Analyst Position Available In Mecklenburg, North Carolina

Operations Productivity Improvement Analyst
Chief Operating Officer
P.O. Box 30035
Charlotte , NC 28230
Non Instructional/Support Services
Job Number 4600307267
Start Date Open Date 02/28/2025
Closing Date 05/27/2025 General Definition of Work The operations productivity improvement analyst, under general supervision, performs moderately complex work with limited decision-making discretion compiling and analyzing data to support the operation and efficiency of the division. The position is responsible for reporting data related to maintenance and trades workorders. The employee performs district-level work to carry out Board of Education policies under the direction of the Chief Operations Officer. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary/Status Hourly NC 13/Full-time, 12 months Reports To Chief Operations Officer Place of Work The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. Charlotte- Mecklenburg Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time. Essential Functions Adhere to all state, federal, and local laws, policies, and procedures
Audit and analyze work orders including the backlog status by quantity, location, department, work order category, work order response classification, and available manpower
Partner with supervisors to prioritize completion of work orders, both scheduled and unscheduled work
Communicate with division and district leadership to address significant concerns/complaints
Provide regular statistical reporting showing quantitative evidence of the productive use of the workforce
Measure and publish KPI metrics to the leadership team
Support process and data driven improvements and solutions to enhance efficiencies
Develop and deliver training for maintenance staff and school-based personnel on work order software functions
Prepare reports, memos, presentations, standard operating procedures, process maps, and other correspondence as requested Participate in professional development and other meetings
Perform related work as assigned or required Knowledge, Skills, Abilities Knowledge of county and school board policies, procedures, and standards regarding school systems
Knowledge of facilities operations and maintenance trades related to a complex organization that manages a high-volume of work orders
Knowledge of Computer Maintenance Management (CMMS) and related systems/software experience
Knowledge of the principles and methodologies for process mapping and standard operating procedure (SOP) development
Knowledge of Six Sigma Define, Measure, Analyze, Improve & Control (DMAIC) Principles
Ability to maintain professional and emotional control under stress
Ability to learn and use specialized tools, equipment or software related to business needs
Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
Ability to communicate effectively
Ability to reason, make judgments, and maintain effective working relationships
Ability to employ positive communication skills in all settings/mediums
Ability to problem-solve utilizing sound judgment
Ability to maintain confidentiality regarding school system business
Ability to develop related charts, graphs, reports, and records pertaining to school planning and strategy
Ability to take initiative, work independently, and exercise sound judgement
Ability to conceptualize, initiate, monitor, and evaluate new and/or current programs
Demonstrated ability to work effectively in a deadline-driven, rapidly changing team environment Education and Experience High school diploma or equivalent required
Associate’s degree in business administration, information systems, or related fields preferred
Three (3) years of experience in facility maintenance/operations preferred Equivalent combination of education and experience Special Requirements Six Sigma (6σ) Methodologies Training/Certification preferred
Possess and maintain a valid driver’s license or ability to provide own transportation
Travel to school district buildings and professional meetings
# of Jobs 1.00

Salary:

From 26.48
Teacher Scale N
Minimum Educational Requirements HS diploma
Term 12 Month
Additional Job Information Physical Requirements/Working Conditions Work requires the occasional exertion of up to ten pounds of force
Work regularly requires the exchange of accurate and detailed information through oral and written communication
Constantly operates a computer and other office business equipment
Ability to remain in stationary position for required meetings/work
Ability to move to other work locations
Visual acuity requires preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities
Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications
Work requires preparing and analyzing written or computer data, operating standard office equipment, and use of advanced technology
Work occasionally requires exposure to outdoor weather conditions
Work is generally in a moderately noisy location (e.g., business office, light traffic)
Requires the ability to deal with people beyond giving and receiving instructions
Must be adaptable to performing under mild to high levels of stress Job Attachment View Attachment In compliance with Federal Law, Charlotte – Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age or disability.