Senior Analyst Digital Operations Position Available In Queens, New York

Senior Analyst Digital Operations JetBlue life insurance, 401(k) United States, York, Long Island City Jun 16, 2025 Position Summary The Senior Analyst Digital Operations will support the Digital Experience team in delivering initiatives for our customer-facing web and mobile products. In addition to troubleshooting and supporting digital initiatives, this role will take the lead in optimizing workflows, implementing scalable solutions, and collaborating with cross-functional teams to improve the digital experience. Essential Responsibilities Support the Digital Experience team’s work on maintenance and enhancements of JetBlue’s Digital products on web
Assist the team with optimizing design & user experience (UX)
Lead investigations for web products and cross product investigations
Work with broader technical team and business partners to reproduce issues and document root cause analysis
Partner with Data & Analytics teams to design and implement new product metric dashboards, ensuring real-time insights into digital product performance
Collaborate with stakeholders and customer experience teams to analyze customer feedback, identify pain points, and drive enhancements based on data-driven insights
Participate in the User Acceptance Testing and Quality Assurance process to validate end products meet the business vision
Provide guidance to a team of Support Analysts in conducting product investigations, building data insights, and driving process improvements
Join production outage bridges to assist in investigating reported issues
Other duties as assigned Minimum Experience and Qualifications Bachelor’s degree in Computer Science/IT or a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Three (3) years of experience working on a web site, mobile app, digital design & UX, etc.
Knowledge of Digital landscape
Strong organizational, analytical and communication skills
Available for occasional overnight travel (10%)
In possession of valid travel documents with the ability to travel in and out of the United States
Able to work flexible hours and be available for an emergency response on short notice
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience and Qualifications Knowledge of web applications
Knowledge of industry landscape and experience managing digital consumer-facing products
Strong interpersonal skills
Ability to work effectively with all levels and in diverse environments
Ability to work in a high-pressure environment
Ability to rapidly resolve issues and recognize when escalation is necessary
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
Knowledge of the airline industry

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

The base pay range for this position is between $68,000.00 and $112,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more. #LI-AC1 #LI-hybrid