Operations Analyst I Position Available In Lexington, South Carolina
Job Description
Operations Analyst I#25-53956
Lexington, SC
All On-site Job Description
Our Client, a Banking company, is looking for an Operations Analyst I for their Lexington, SC/Hybrid location.
Responsibilities:
The primary accountability of this position is to provide first level technical support.
Key responsibilities include:
Respond to a variety of inbound colleague calls/emails
Ensure accurate and detailed problem documentation/ticketing
Provide timely escalation and follow-up with support groups and colleagues
Identify and escalate wide-impact or potential wide-impacting outages
Identify trends and opportunities for improvement as well as provide ongoing feedback
Build ongoing support proficiency for other skills and applications
Team members receive in-depth classroom training and shadowing and are measured using a performance scorecard approach which highlights productivity, colleague interaction, first contact resolution, support proficiency and ticketing quality.
Requirements:
Exceptional customer service skills
Experience with ticketing systems is an asset
Excellent written and oral communication skills
Above average computing and navigational skills
A team player who collaborates effectively with peers and other teams
University Degree or a College degree/diploma is considered an asset
Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
A technical support background or related education including experience with some or all of the following: Windows 10, IE11,Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.
Experience with iPad, Tablets, Smartphone and Android devices
Above average computing and navigational skills
Exceptional customer service skills in a client facing role such as a call center/tech support role
- must have exp. with customer support
Team player who collaborates effectively with peers and other teams but can also work well independently
Good knowledge of Microsoft Office 365 (Word, Excel, OneNote and PowerPoint)
Ability to type at least 30 words per minute
Looking to grow in IT - willing to learn and grow into the role
Call Center with Technical Support Background - troubleshooting experience
Access to a mobile device for multi factor authentication
IT Helpdesk experience/Experience with Ticketing
Technical degree and/or IT Certification preferred.
General knowledge and understanding of PC hardware and components.
High school education required. 0-2 years of related experience. Associates Degree or Technical Certification preferred Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
