Operations Analyst I Position Available In Lexington, South Carolina

Operations Analyst I#25-63206
$0

• 20 per hour
  Lexington, SC
  All On-site Job Description
  Our Client, a Banking company, is looking for an Operations Analyst I for their Lexington, SC location.

Responsibilities:

Respond to a variety of inbound colleague calls/emails
Ensure accurate and detailed problem documentation/ticketing
Provide timely escalation and follow-up with support groups and colleagues
Identify and escalate wide-impact or potential wide-impacting outages
Identify trends and opportunities for improvement as well as provide ongoing feedback
Build ongoing support proficiency for other skills and applications
Team members receive in-depth classroom training and shadowing and are measured using a performance scorecard approach which highlights productivity, colleague interaction, first contact resolution, support proficiency and ticketing quality.
The primary accountability of this position is to provide first level technical support.

Requirements:

Above average computing and navigational skills
Exceptional customer service skills in a client facing role such as a call center/tech support role

• must have exp. with customer support
  Team player who collaborates effectively with peers and other teams but can also work well independently
  Good knowledge of Microsoft Office 365 (Word, Excel, OneNote and PowerPoint)
  Ability to type at least 30 words per minute
  Required 5 Days a week on site
  Looking to grow in IT
• willing to learn and grow into the role
  Call Center with Technical Support Background
• troubleshooting experience
  Knockout Questionnaire is completed and attached with submission (candidates are to bring preliminary questionnaire to interview)
  Access to a mobile device for multi factor authentication
  Exceptional customer service skills
  Experience with ticketing systems is an asset
  Excellent written and oral communication skills
  Above average computing and navigational skills
  A team player who collaborates effectively with peers and other teams
  University Degree or a College degree/diploma is considered an asset
  Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
  A technical support background or related education including experience with some or all of the following: Windows 10, IE11,Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.

Experience with iPad, Tablets, Smartphone and Android devices Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.