Director of Operations Position Available In Jefferson, Alabama

CLIENT SUMMARY

Our client, based in Birmingham, AL, is a startup hospitality concept launching in 2025. Their mission is to create an elevated dining and music experience through exceptional food, beverage, and service. With a focus on authenticity and culture, they operate a coffee shop, all-day café, cocktail bar, and a lounge and restaurant with a curated music atmosphere. Rooted in honesty, integrity, teamwork, and a relentless commitment to customer happiness, they seek passionate professionals to help build and lead their team. This is an opportunity to shape a one-of-a-kind concept that prioritizes quality, creativity, and an immersive guest experience.

POSITION OBJECTIVE

Our client is seeking a Director of Operations to lead and elevate their unique hospitality venture, overseeing multiple offerings and ensuring a high-quality guest experience. This role is critical in driving financial performance, operational efficiency, and team leadership while shaping a vibrant and immersive atmosphere. As the Director of Operations, you will be responsible for overseeing day-to-day operations, managing teams, and refining systems to optimize service and profitability. You will lead hiring efforts, develop staff, and implement strategies to ensure long-term success. This is a rare opportunity to build something from the ground up, navigating the early stages of a startup and influencing its long-term growth. If you are a seasoned leader with a passion for hospitality, strong business acumen, and a drive to create something truly special, this role offers the chance to leave a lasting impact.

POSITION KEY RESPONSIBILITIES

Oversee daily operations of various hospitality concepts, ensuring smooth coordination of all aspects of service and management. Manage financial performance, including budgeting, forecasting, and cost control to ensure profitability. Hire, train, and manage a diverse team, including kitchen and front-of-house staff, while fostering a positive and productive work environment. Develop and implement operational systems to optimize efficiency and enhance guest experiences. Ensure compliance with health, safety, and sanitation regulations, while maintaining high standards of quality. Collaborate with leadership to shape the overall customer experience, continuously seeking innovative ways to elevate service and ambiance. Analyze performance data, customer feedback, and market trends to refine and improve operations, ensuring long-term success.

SKILLS & EXPERIENCE NEEDED

10+ years of experience in successful restaurant management, with a focus on operational excellence in hospitality and food and beverage settings. Proven ability to lead and manage teams effectively, inspiring high performance, collaboration, and passion for guest service. Strong financial acumen, with experience managing budgets, overseeing cost control, and driving profitability. Excellent at organizing and refining operations, able to implement practical and effective systems to optimize workflow and performance. Detail-oriented and disciplined, with the ability to manage administrative tasks, inventory, and financial reporting effectively. A track record of developing innovative strategies to enhance customer experiences while staying true to the brand’s identity and values. Able to build and maintain strong relationships with staff, ensuring a positive, growth-oriented culture within the team. Adaptable, proactive, and results-oriented, with a passion for continuous improvement and learning. Strong communication skills, capable of managing relationships, creating clear expectations, and fostering teamwork. A passion for hospitality and music, with the ability to contribute to a vibrant, unique atmosphere that reflects the company’s core values. Driven by financial goals, with a strong understanding of what it takes to make the business successful in both operational and financial terms.